Hours:
Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu
Holiday:
25 days plus bank holidays
About us
Merano Residences is an iconic and award- winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence.
Job purpose
The Building Manager will take the lead on all aspects of the day-to day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent.
Key areas of responsibility:
- Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors.
- Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality.
- Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams. This will be led by example with ongoing monitoring, training and role enhancement as an essential aspect.
- Work with the RMC Board and the Managing Agent to deliver a short, medium and long- term strategy for the efficient running of all mechanical, electrical and maintenance services within the building. This will include having synergy with annual budgets and demonstrate prudent procurement procedures that will reduce excessive expenditure in all areas.
- Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner.
- Maintain a basic understanding of employment and property law that will enable you to ensure that the RMC Company and the concierge team are compliant with all current legal regulations including, but not limited to, employment, fire, health and safety and insurance regulations etc.
- Review all internal systems and software to ensure efficiency and facilitate improvements where required.
- Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up to deliver a successful conclusion.
- Be aware of all contractors onsite, and their remit, and monitor activities accordingly.
- Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings.
- Take day-to-day responsibility for the supervision and deployment of all on-site staff ensuring they are clear about their roles and any specific tasks requiring execution.
- Ensure an up-to-date SOP is maintained, available to all staff and regular training is provided. Provide feedback to the Managing Agent and the Board to inform on performance management and training.
- Ensure a high level of customer service is provided by all concierge staff at all times, that all communications (e.g phone calls, emails) are answered appropriately and that all face-to-face communications are friendly and welcoming.
- Ensure that all staff are well-presented in their uniforms and wear name badges. Ensure that all staff log on and off in accordance with requirements and any issues (including absenteeism, sickness or lateness) are reported promptly to the Managing Agent /recorded on the HR system.
- Ensure that any temporary concierge, cleaning or maintenance staff are fully briefed and supervised to enable them to carry out their responsibilities.
- Work with the HR team to ensure all absences are covered efficiently.
Skills and Qualifications
- High level of education with a special aptitude for English and Maths. A degree (or similar) in Business Administration or Estate Management is desirable, but not essential if an exceptional and proven track record of relevant past experience can be demonstrated. Relevant industry qualifications would be a bonus
- Computer literate and be competent in Word, Excel and PowerPoint or a modern equivalent
- Ambitious, dynamic and motivated
- Excellent Communication skills
- Competent negotiation skills are essential
- Demonstrate a “can do” attitude with excellent problem solving skills
- Previous experience in a Team leader role is essential with a proven track record of leading, managing, directing, supporting, and training staff
- Excellent references will be expected
Person specification
The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board.
The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic.
Training:
Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.