Hakkasan Mayfair, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an experienced Senior Restaurant Manager to join our team.
This is an opportunity to work in a fast-paced, high-quality hospitality environment, delivering exceptional guest experiences while developing your leadership career within a world-class brand.
Key Responsibilities
- Lead day-to-day front-of-house operations, ensuring seamless service and exceptional guest experiences.
- Be highly visible on the floor, motivating the team and maintaining premium service standards at all times.
- Anticipate guest needs, handle feedback professionally, and ensure prompt resolution of any issues.
- Manage restaurant floor plans, team sections, and service readiness for each shift.
- Oversee opening and closing procedures, including cash handling, handovers, and operational checks.
- Supervise, coach, and develop FOH team members and junior managers to ensure consistent performance.
- Support recruitment, onboarding, and delivery of structured training programmes.
- Monitor stock levels, breakages, and operational costs, ensuring efficiency without compromising quality.
- Analyse sales performance and contribute operational insight to improve revenue and guest satisfaction.
- Ensure compliance with Health & Safety, Food Hygiene, COSHH, licensing regulations, and company SOPs.
- Support local marketing initiatives, promotions, and guest loyalty programmes.
- Maintain strong communication with reception, kitchen, and management teams to ensure smooth service flow.
What We’re Looking For
- Minimum 4 years’ restaurant management experience, ideally within luxury or fine dining.
- Proven leadership experience managing, training, and motivating FOH teams.
- Strong operational knowledge including inventory management, budgeting, and compliance.
- Passion for delivering exceptional guest experiences with attention to detail.
- Highly organised with strong problem-solving abilities.
- Confident using POS, scheduling, and stock management systems.
- Excellent communication skills and a collaborative approach.
- Flexibility to work shifts, including evenings and weekends.
- Proof of eligibility to work in the United Kingdom.
Benefits
- Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway.
- We’ve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance.
- Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day.
- Share the Experience: Earn up to £750 through our Refer a Friend scheme.
- Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
- Grow With Us: Training, development and international career opportunities.
- Giving Back: Charity, community and sustainability initiatives.
- Everyday Essentials: Meals on duty, uniforms, pension and holidays included.
- Time to Recharge: 28 days’ holiday (increasing with service).