Lead Customer Insight Analyst
London - Hybrid - 2 days a week in office
Up to £90,000 plus bonus
The Company
They are a large, established organisation in the insurance space. Customer understanding sits at the heart of their strategy, with significant investment in data, analytics, and self-service insight!
The Role
- Own and shape the customer insight strategy, acting as the connective tissue across analytics, BI and insight teams.
- Define the operating model, frameworks and priorities that enable scalable, self service insight delivery.
- Partner closely with analytics, marketing, product, data science and technology teams to embed customer insight into change and strategy.
- Translate complex analysis into clear, actionable insight that drives commercial and customer outcomes.
- Champion a customer first mindset, improving trust and confidence in customer data as a strategic asset.
- Remain hands on, contributing to analysis, tooling and insight delivery while setting direction.
Your Skills and Experience
- Strong commercial experience in customer analytics or customer insight leadership roles.
- Advanced SQL skills and strong experience with Power BI or equivalent BI tools for self service reporting.
- Capability in Python for analysis and insight generation is highly desirable.
- Experience building or supporting predictive insight, analytical frameworks or models that influence decisions.
- Proven ability to operate across strategy and delivery, owning outcomes and engaging senior stakeholders.
- Strong understanding of scalable insight delivery and data driven ways of working.
What They Offer
- Salary between £60,000 and £90,000.
- Bonus scheme of up to 16%
- Hybrid working with two days per week in the office.
- High visibility role with scope to shape long term customer insight capability and progress into senior leadership.
How to Apply
Apply now to learn more about this opportunity and discuss whether it aligns with your career goals.