Sales & Client Support Analyst – Global Markets (Milan Desk Support | Multi-Asset Coverage | a minimum of 6-18 months of experience
Location: London / Hybrid (with international desk coverage)
Division: Global Markets | Sales & Client Support
About the Role
We are seeking a dynamic and detail-driven Analyst to join a fast-paced Global Markets environment, supporting the Milan Sales Desk while contributing to a truly international client support function.
This is a high-exposure role at the heart of client transaction management, where you will gain end-to-end visibility of the trade lifecycle across multiple asset classes, with a strong focus on Fixed Income and Derivatives.
You will play a key role in ensuring the accurate processing, monitoring, and settlement of transactions, while supporting regulatory obligations and delivering a high-quality client experience across internal and external stakeholders.
This is an excellent opportunity for someone looking to build a deep, cross-asset operational and client-facing skillset within a global investment banking environment.
What You’ll Be Doing
Client & Sales Desk Support
- Provide dedicated support to the Milan Sales Desk, ensuring accurate system booking and representation of Italian Global Markets transactions
- Build strong relationships with Sales teams across Milan, London, Dubai, and Paris to support business flow and client pipeline visibility
- Act as a key point of contact for transaction-level queries and client servicing needs
Trade Lifecycle Management
- Manage the full post-trade lifecycle from pre-matching through to final settlement (T+1 focus)
- Ensure accuracy across confirmations, settlements, and reconciliations
- Monitor and resolve breaks or discrepancies in a timely and controlled manner
Regulatory & Operational Controls
- Support local regulatory reporting requirements for the Milan business
- Ensure adherence to internal controls, operational standards, and risk mitigation frameworks
- Support onboarding of new business lines through governance processes (NPNA / NST etc.)
Cross-Functional Collaboration
- Work closely with Front Office, Sales, Operations, Risk, Compliance, IT, and other internal teams
- Act as a communication bridge between centralized operations (Paris) and front-line desks
- Respond to internal stakeholder requests with accuracy and efficiency
Cross-Asset & Multi-Product Exposure
- Gain exposure across Fixed Income, Equity Derivatives, GSF, Treasury, and Islamic Finance products
- Develop a strong understanding of client expectations and product-specific trade flows
Continuous Improvement & Risk Awareness
- Identify process inefficiencies and contribute to operational improvements
- Strengthen controls and reduce operational risk through proactive issue resolution
- Support continuous cross-training across asset classes within the team
What We’re Looking For
Essential Requirements
- Fluent Italian speaker (essential – direct support for Milan Sales Desk)
- Experience or strong interest in Fixed Income and Financial Markets operations
- Understanding of post-trade processes and trade lifecycle management
- Strong communication skills with ability to engage confidently across Front Office and Operations teams
Core Skills
- Strong analytical and problem-solving ability
- High attention to detail and control-oriented mindset
- Ability to manage multiple priorities in a fast-paced environment
- Strong interpersonal skills with confidence in stakeholder management
- Proficiency in MS Office (Excel, Outlook, Word); familiarity with trade platforms is an advantage
Personal Attributes
- Proactive, adaptable, and comfortable working independently
- Collaborative mindset with a strong team orientation
- Resilient under pressure with strong time management skills
- Curious mindset with a desire to understand cross-asset products and processes
- Continuous improvement mindset – always looking for better ways of working
Why Join Us
This role offers the opportunity to:
- Build deep expertise across multiple asset classes and markets
- Gain international exposure across key financial hubs (Milan, London, Paris, Dubai)
- Work closely with Front Office Sales teams in a highly visible client support function
- Develop a full understanding of the trade lifecycle in a global investment banking environment
- Be part of a collaborative and high-performing Global Markets team
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