Job Description
JOB TITLE – Guest Servicesn Associate DEPARTMENT – Front of HouseCONTRACTn TYPE – Full TimeRATE OFn PAY – £12.72 per hourHOURS –n 37.5 hoursLOCATION – Westgate street, Cardiff CF10 1DAID –OVERVIEW –Join then ‘Greatest Story in Hospitality’ by becoming one of our Guest Servicesn Associate ‘Hospitality Heroes’ based in our Parkgate Hotel – just one of then fantastic opportunities we offer from ‘Manor to Marina’.OUR IDEALn HERO WILL HAVE – Excellent communication skills, a passion for hospitality, and a keen eye for detail The go-to expertise for guest inquiries, providing accurate and helpful information across all outletsExceptional service skills towards guests and colleagues with professionalism and warmthExperience in handling multiple tasks efficiently while ensuring attention to detail in every interactionExcellent verbal and written communication skills, creating a seamless guest experienceIMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL –Be the first point of contact for guests via phone and email, delivering a warm and helpful serviceProvide a personalised experience, ensuring every guest interaction feels special Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectivelyWork efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail BEn RECOGNISED AND REWARDED – As one of ourn ‘Hospitality Heroes’ you will receive a host of Company benefits such as – Access to career development training from day oneDiscounts on food & beverage and hotel staysDiscounted leisure membershipFree GP virtual appointment service24/7 wellbeing helplineNEST pension schemeSocial ClubStaff appreciation eventsMonthly and end-of-year awardsGROW WITHn US –As a Celticn Collection employee, you will be able to say –I am equipped, trained, and supported to do THE BEST JOB I CANI am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERSI work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environmentI am encouraged to LEARN, GROW and DEVELOP and to try new things in my roleI am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUEDI am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAYRECRUITMENTn INFO –In the event we receive a high number of applications, wen reserve the right to close this campaign early. All applicants must have then right to live and work in the UK. Documented evidence of eligibility will ben required as part of the recruitment process, in line with current UK Visasn and Immigration regulations. The Celtic Collection is an equal opportunitiesn employer and welcomes applications from all individuals, regardless of age orn background.
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