Our client is a stocktrading platform that is rapidly gaining popularity in the Vietnamese market.
A few important things to note:
- This role is focused heavily on retail platform management. It is not a good fit for candidates who are expecting institutional work.
- Candidates who possess strong brokerage operations experience (even at the manager level) can be considered.We encourage you to apply if you believe you can fulfill the responsibilities of a small company CEO.
- Relocation to Hanoi, Vietnam is REQUIRED. We are specifically seeking an expat candidate that can leverage their experience from larger brokerages, and is interested in building something meaningful in Southeast Asia.
KEY RESPONSIBILITIES:
- Oversee end-to-end operations of the trading platform, ensuring stability, performance, and a seamless customer experience.
- Direct product, technology, and operations teams to ensure platform uptime, execution quality, and issue resolution.
- Manage daily activities such as trading, customer onboarding, funding flows, and transaction processing.
- Ensure strict adherence to regulatory requirements, compliance standards, and internal risk controls.
- Drive operational efficiency by improving internal processes, workflows, and system integrations.
- Monitor key business metrics such as active users, trading volumes, customer acquisition, retention, and revenue performance.
- Act as the primary escalation point for critical operational, technical, or customer issues.
- Work closely with risk and compliance teams to manage exposure, ensure proper controls, and maintain regulatory relationships.
- Manage vendor relationships including liquidity providers, payment processors, and technology partners.
- Support product and technology teams in prioritizing features that improve platform performance and user experience.
- Build and mentor a strong, accountable leadership team while maintaining a hands-on presence across the organization.
REQUIREMENTS:
- At least 10+ years of progressive experience in the securities industry, with a strong grasp of retail brokerage operations.
- Previous experience managing highly-regulated businesses, and working with compliance and regulatory bodies.
- Willingness to operate in a hands-on leadership capacity for a scaling organization.
- Commercial acumen and sound judgment in areas such as digital marketing, growth strategy, and customer acquisition.
- Experience working closely with product and engineering teams in technology-driven businesses.
- Bachelor's degree in business, finance, economics, or a related field; Master's degree preferred.
If you are qualified and interested, we kindly invite you to apply!
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