Head Of Service

Overview

Job Purpose: To oversee the service team operating on sites across medium to large projects servicing both Fire and Security systems with a team of 8 service engineers and a shared admin team.

Responsibilities

• Deal with customer issues within the Service department
• Establishing and implementing training programmes for the service engineers
• Quote for the renewal of maintenance contracts
• Visiting key customer sites following PPM completion to ensure site left compliant and request feedback from customer
• Attending new sites following completion of PPM takeover or new installation
• Building / Retaining / Developing the relationship with the existing customer database and follow up with courtesy calls if any call out occur
• Boost customer growth within the business
• Monthly / Quarterly customer meetings
• Taking part in Operation Meetings for reporting, forecasting and updating / discussing customer issues
• Provide P&L reports, reach KPIs / targets, work on department efficiency / data
• Weekly / Monthly meetings with Small Works Manager and Key Account Manager
• Understanding how to use the reports on SimPRO to review your sales forecast
• Liaising with our supply chain to understand new products on the market and also build strong working relationship
• Assist with Product / Supplier partnerships i.e. GENT, Gallagher, Salto & Milestone etc.
• Work on Cross sell within Brunel / Obsequio
• Supporting Sales staff
• Any other duties assigned to support the needs of the business

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