Head of Operations | Retail | Harrogate | c.£55k
Hybrid - 2/3 days on site
The Role
Reporting directly to senior leadership, the Head of Operations will own the end-to‑to‑end supply chain and operational strategy. This includes procurement, inbound logistics, fulfilment oversight via external partners, and delivery performance across multiple markets. The role requires a balance of strategic thinking and day‑to‑day execution, with a strong emphasis on building resilient partnerships and driving continuous improvement.
Key Responsibilities
- Lead and optimise the full supply chain, from supplier management through to final‑mile delivery
- Develop and maintain strong, performance‑driven relationships with third‑party logistics providers (3PLs) and freight forwarders across international markets
- Act as the primary owner of 3PL performance, ensuring service, cost, and scalability requirements are consistently met
- Own operational KPIs including cost, service levels, lead times, and inventory efficiency
- Identify and implement process improvements to support scalability and peak trading demands
- Collaborate cross‑functionally with commercial, product, and finance teams to align operational strategy with business goals
- Manage forecasting, stock planning, and inventory risk to ensure optimal availability and working capital efficiency
- Oversee contract negotiation and performance management of external partners
- Lead, mentor, and develop a small, high‑performing operations team
About You
- Proven experience in a senior operations or supply chain leadership role, ideally within e‑commerce or consumer goods
- Strong track record managing and influencing 3PL providers and freight forwarding partners
- Commercially astute, with the ability to balance cost control and customer experience
- Comfortable operating in a fast‑paced, evolving environment with a hands‑on approach
- Excellent stakeholder management and communication skills
- Data‑driven mindset with experience using KPIs and metrics to inform decisions
- Experience scaling operations within a growing business is highly desirable
BH36083
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