Client Management Director – Corporate Insurance (Leeds, UK)
Are you ready to lead a team, influence, and make a real impact with some of our key corporate clients? We are looking for an experienced Client Management Director to lead the delivery of exceptional service to our corporate clients and to inspire a high‑performing client management team within our Corporate Insurance business.
Based in Leeds, this role offers the opportunity to work with a diverse portfolio of complex clients while playing a key role in driving client strategy, retention and growth. This is a hybrid role, combining remote working with time in our Leeds Embankment office.
Aon is in the business of better decisions
Aon shapes decisions for the better to protect and enrich the lives of people around the world.
What the day will look like
- Identify each client's service requirements and lead the client service team to ensure service meets agreed standards.
- Handle client expectations: keep them informed of progress and communicate with them as appropriate, taking appropriate and timely action to identify and correct problems.
- Ensure delivery to the highest standard using best practice processes and conduct regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
- Drive the highest level of service to each client, within areas of responsibility, in line with the agreed client service tools.
- Act as senior relationship manager for designated clients, coordinating client relationship management across the whole of Aon and building senior‑level relationships within their clients.
- Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
- Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
- Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
- Attract, develop and retain talented individuals in line with business plans.
- Instil a culture of teamwork, effective communications and professionalism.
- Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
- Work in accordance with the Aon UK Limited Risk Management Framework and compliance with the Aon UK Limited policies, including mandatory training that may affect the business, interests or reputation of any Group Company.
How this opportunity is different
This is a distinctive opportunity to play a strategic leadership role within a high‑performing Corporate Insurance team that has a strong track record of developing careers and delivering for complex clients. You will lead a portfolio of key, high‑profile accounts, shaping client strategy and delivering tailored, profitable solutions by drawing on the full breadth of Aon's capabilities.
Skills and experience that will lead to success
- Experience within a commercial insurance broker.
- Consistent track record in developing relationships and working with senior individuals within the organisation.
- Working knowledge of risk management concepts.
- Commercial understanding of business – market forces.
- Understanding of the insurance market dynamics.
- Technical knowledge of major insurance classes.
- Sales, negotiating, listening and communication skills.
- Proven leadership experience, with the ability to inspire teams, drive performance and develop future talent.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions and continuous learning opportunities, inspiring and equipping you to learn, share and grow.
Equal Employment Opportunity
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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