Customer Experience Director Scotland

Director, Customer Experience

Reporting to the CEO

This role involves ownership of KPIs, strategic and operational responsibilities, and shaping customer functions in a dynamic environment.

Ideal candidates will have over 7 years of experience in service leadership, especially in high‑growth sectors.

A fast‑growing customer‑centric company in the UK seeks a Director of Customer Experience to lead a team of 30‑40. Salary between £120‑£140k and a hybrid working model with a strong emphasis on metrics.

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