About You
We are looking for a passionate and guest-focused Assistant Chief Engineer to become a valued member of our outstanding Engineering team at Pan Pacific London.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.
If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
Job Summary
As an Assistant Chief Engineer in our Engineering team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your primary role will be to assist in managing the overall engineering operations of the hotel, ensuring all systems and facilities are maintained to the highest standards. You will coordinate the engineering team, oversee maintenance programs, and help implement projects and initiatives to enhance operational efficiency, safety, and guest satisfaction.
Responsibilities
- Assist in leading the engineering team and ensure the optimum running of the department, along with the development of their skills and knowledge.
- Proactively and reactively maintain all areas of the hotel and areas within our demise in a courteous manner, ensuring Pan Pacific standards of service are adhered to at all times.
- Ensure that every job/task has been completed to the highest standards, and if any job/task is not completed then every effort should have been made to do so.
- Adhere to all Pan Pacific policies.
- Be able to take on more tasks in addition to the ones previously stated, and within a reasonable timeframe.
- Have an active input to the annual budget to include payroll, utilities and R&M, and assist to identify areas of potential savings.
- Ensure associate holidays are planned and utilised in a timely manner.
- Ensure all team have been correctly trained on all aspects of their daily duties and tasks.
- Regularly monitor and update departmental SOP’s, to include training as and where required.
- Keep track of an updated training records.
- Identify training needs for the engineering team to assist in daily duties, and also for career development.
- Ensure all O&M manuals are updated as and where required.
- Consistently meet the expectations of internal and external guests.
- Maintain effective communication within the department, and address any issues or concerns in a timely manner.
- Liaise with other departments, ensuring good communications and to offer support should it be required.
- Carry out selection interviews alongside Human Rescores for any potential department candidates.
- Carry out monthly job chats and annual reviews, ensuring follow ups are conducted midway through each review year.
Benefits
- Access to Mental Health First Aiders.
- An extra day off to celebrate your birthday.
- Cycle to Work Scheme.
- Employee Referral Scheme.
- Season Ticket Loan.
- Enhanced Maternity and Paternity Policies.
- Eye Care Voucher Scheme.
- Social and Employee Wellness Activities.
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors.
- Two hotel-wide social events per year, plus additional team gatherings.
- Flexible Work Policy.
- Complimentary dry cleaning for uniforms and work attire.
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year.
- Guest Experience Programme.
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London.
- 30% Discount on internal spa treatments.
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties.
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group.
- Complimentary meals prepared daily by our chefs.
- Two fully paid Study Days per year (in addition to annual leave).
- Two fully paid Volunteer Days per year (in addition to annual leave).
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group.
- Additional perks through YuLife.
- Dedicated discounts with local eateries.
Compensation
Competitive salary.
Eligibility
All applicants for the role of Assistant Chief Engineer must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
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