Client Support Analyst (SQL)
Salary: Up to £40,000 depending on experience
Location: Belfast
Contract: Permanent, Hybrid
The Role
A fast-growing software business is looking for a Client Support Analyst to join their expanding support team. The company provides a specialist platform used by finance and compliance teams across large, complex organisations worldwide, and they are at an exciting stage of growth.
This is a fantastic opportunity for someone who enjoys getting to the bottom of technical problems, working with data, and building genuine relationships with clients. You will be part of a collaborative team where your contribution is visible and your development is taken seriously.
What You Will Be Doing
- Serving as a primary point of contact for client queries, incidents and troubleshooting requests
- Logging, prioritising and managing support tickets in line with agreed service levels
- Investigating issues methodically and working alongside product and technical teams to reach solutions
- Communicating with clients clearly and professionally across email, phone and video
- Supporting new client onboarding, training sessions and product webinars
- Writing and maintaining knowledge base articles and contributing to ongoing service improvements
What They Are Looking For
- Previous experience in a technical or software support environment
- Familiarity with service desk platforms such as Zendesk, Jira or Freshdesk
- Strong Excel skills and a genuine interest in working with data
- Exposure to SQL is a bonus and will be welcomed
- Ability to explain technical concepts clearly to non-technical audiences
- Organised, detail-oriented and composed when dealing with competing priorities
- A curious, proactive approach and a willingness to keep developing
What Is On Offer
- Hybrid working pattern with approximately three days in the Belfast office
- Salary up to £40,000 depending on experience
- Healthcare cover, gym support and additional benefits
- Clear career progression routes within a scaling technology business
- A supportive, people-first culture where your ideas genuinely count
Apply now to find out more or reach out to me personally;
WHJS1_NI