Fleet Response Coordinator

Fleet Response Coordinator

Location: Mallusk, Newtownabbey
Salary: DOE
Contract: Full-time, Permanent
Working pattern: Monday to Friday, day shift (no weekends)

About Hireco TL Ltd.

Hireco TL Ltd. is one of the UK and Irelands leading vehicle leasing and maintenance providers, with over 40 years of industry experience. Managing a fleet of more than 8,000 assets, we are the UKs number one purchaser of trailers and a trusted partner to over 70 of the UKs top 100 transport companies.

We are a growing and forward-looking business and have recently invested significantly in our people and infrastructure. We have just moved into a new, purpose-built multi-storey facility in Mallusk, Newtownabbey, designed to support our expanding operations and provide a modern, professional working environment.

Our site offers free on-site parking, an on-site canteen, and excellent facilities, creating a positive and supportive workplace. As the business continues to grow, we are committed to developing our people and offering genuine opportunities for career progression.

The Role

Were looking for an organised, customer-focused Fleet Response Coordinator to join our operations team in Newtownabbey. This is a key role at the heart of our fleet operation, where youll help ensure vehicles are maintained, defects are resolved quickly, and customers are kept fully informed.

If you enjoy problem-solving, working in a fast-paced environment, and being the link between customers, workshops, and suppliers, this role offers real responsibility and visibility.

What Youll Be Doing

Customer & Operational Support

• Act as a main point of contact for customers via phone and email
• Respond to maintenance issues and defects efficiently and professionally
• Coordinate breakdown support to minimise vehicle downtime
• Keep customers updated with clear, timely communication

Fleet & Maintenance Coordination

• Plan and schedule routine maintenance, annual inspections, and defect repairs
• Work with internal systems and telematics to track fleet activity
• Ensure fleet records and compliance documentation are accurate and up to date

Supplier & Cost Control

• Liaise with third-party suppliers and repair agents
• Raise and manage purchase orders in line with agreed pricing
• Use judgement and experience to select the most effective repair solutions

Reporting & Administration

• Maintain accurate records and produce operational reports
• Support team priorities and assist with workload management
• Contribute to continuous improvement and ad hoc operational projects

What Were Looking For

Experience

• At least 1 years experience in a coordination, fleet, transport, or operations role (desirable)
• Customer service experience in a fast-paced environment
• Exposure to fleet, transport, logistics, or vehicle maintenance is an advantage, but not essential

Skills & Attributes

• Strong communication skills with confidence on phone and email
• Calm, logical problem-solving approach
• Well organised, with the ability to prioritise tasks and meet deadlines
• Comfortable using Microsoft Excel and Word (intermediate level)
• Able to work independently while contributing positively to a team environment

What Youll Get in Return

• Competitive salary (depending on experience)
• 33 days annual leave (including public holidays)
• Competitive pension contribution
• Private medical insurance
• Employee Assistance Programme
• Free on-site parking
• Ongoing training and genuine opportunities for career development
• A stable, weekday-only role with no weekend working

How to Apply

If this sounds like the right opportunity for you, wed love to hear from you.

Please submit your CV (and a short cover letter if you wish) by clicking the apply button below

Hireco TL Ltd. is an equal opportunities employer. We welcome applications from all suitably qualified candidates.

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