Operations Manager – High-Growth Contemporary Fashion Brand
This is an opportunity to join a distinctive, founder-led fashion label that sits at the intersection of culture, music, and modern luxury. Known for its bold aesthetic, directional storytelling, and global cult following, the brand has quickly evolved from emerging disruptor to internationally recognised name—worn by influential voices across fashion and entertainment. With a strong DTC presence and growing wholesale footprint, the business is now entering an exciting phase of scale.
As Operations Manager, you will play a pivotal role in shaping how the brand grows—building the infrastructure behind the creativity. Acting as the operational backbone, you’ll translate the founders’ vision into clear, scalable execution across logistics, ecommerce operations, and internal processes.
This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and understands how to bring structure, rigour, and commercial thinking to a creatively led business—without compromising its edge.
The Role
Operational Leadership
- Drive the operational roadmap in line with the founders’ vision and growth ambitions
- Act as the central connector across logistics, ecommerce, customer experience, and head office
- Implement processes, systems, and KPIs to support sustainable, scalable growth while maintaining agility
Logistics, Warehousing & 3PL
- Manage and optimise relationships with UK and international 3PL and warehouse partners
- Oversee inbound, outbound, and returns operations—ensuring efficiency, accuracy, and cost control
- Continuously evaluate performance, SLAs, and cost structures to improve operational output
Ecommerce & International Growth
- Oversee end-to-end ecommerce operations, collaborating closely with trading, CX, and tech
- Support international expansion, including cross-border logistics, shipping, and fulfilment strategies
- Ensure operational readiness for new markets and increasing global demand
Financial & Commercial Ownership
- Own operational budgets, forecasting, and cost management
- Analyse margins, logistics costs, and efficiencies—driving profitability and smart scaling decisions
Head Office & Team Coordination
- Act as the operational hub across departments, ensuring clarity, accountability, and pace
- Foster a high-performance, collaborative culture across teams
- Support founders with reporting, decision-making, and execution of key initiatives
- Build scalable ways of working as the business grows
About You
- Proven experience in an Operations Manager / Operations Lead role within a fashion, lifestyle, or ecommerce brand
- Strong commercial acumen, with hands-on ownership of budgets, P&L, and cost optimisation
- Experienced working closely with founders or senior leadership in a high-growth environment
- Proactive, solutions-oriented, and comfortable taking ownership in ambiguous situations
- Highly organised and data-driven, with the ability to implement structure without slowing momentum
- A calm, confident operator who can balance creativity with operational excellence