At En Route, we elevate the onboard experience for airlines worldwide. Since 2002, we’ve grown into a leading global specialist in passenger solutions, supply chain services, and innovative onboard products -bringing creativity and reliability to some of the world’s best‑known airlines.
With teams in the UK, USA, UAE, and Australia, we combine global reach with local insight. We deliver smart, scalable solutions across product development, packaging, sourcing, and end‑to‑end logistics, supporting a fast‑moving industry with confidence and care. As part of dnata’s global family, we have the backing of one of aviation’s most respected brands, giving us the stability and scale to continue innovating while staying focused on exceptional onboard solutions.
What sets us apart is our people - curious, collaborative, and always looking for better ways to deliver for our customers. Working here means shaping the future of onboard hospitality, partnering with global airlines, and seeing the impact of your work take flight.
Job Purpose:
The Warehouse Operations & Stock Control Lead is responsible for managing the day‑to‑day performance of a third‑party warehouse (3PL) network across the UK and Europe. The role ensures high levels of stock accuracy through timely, precise transaction processing, proactive issue identification, and frequent reconciliation activities.
Managing one Coordinator, the Lead will drive high operational standards, maintain strong partner relationships, and support continuous improvement across all warehouse and inventory processes.
The role will also collaborate closely with the wider Stock Control & Logistics team, as well as Supply Planning and Customer Service, to ensure exceptional end‑to‑end supply chain execution.
Key Responsibilities
- Line‑manage, coach, and develop a Coordinator, ensuring clarity of responsibilities, KPIs, and performance expectations.
- Foster a culture of accountability, continuous improvement, and high operational standards.
- Oversee day‑to‑day warehouse operations across the UK and Europe, ensuring service delivery meets agreed SLAs.
- Monitor 3PL performance, escalate issues when required, and lead resolution of operational challenges.
- Ensure adherence to warehouse processes including picking, packing, dispatch, receiving, put‑away, and inventory accuracy.
- Maintain high levels of stock accuracy through timely and accurate processing of receipts, returns, adjustments, and transfers.
- Lead and conduct stock reconciliations, cycle counts, and investigations into discrepancies.
- Identify and resolve inventory issues early, ensuring clear communication with relevant stakeholders.
- Maintain robust documentation and audit trails for all stock movements and corrections.
- Manage the disposal, rework, donation, or liquidation of excess and obsolete inventory, maximising financial return where possible.
- Ensure stock disposal processes meet internal governance and compliance requirements.
- Identify opportunities to reduce costs, improve efficiency, and streamline processes across warehousing and inventory operations.
- Anticipate operational risks or capacity constraints and communicate these proactively.
- Support or lead improvement projects relating to stock control, warehouse performance, or supply chain integration.
- Work closely with Stock Control & Logistics, Supply Planning, Customer Service, and other teams to support end‑to‑end supply chain effectiveness.
- Provide accurate stock information and warehouse insights to support planning activities.
- Act as the primary operational contact for warehouse‑related queries and escalations.
- Monitor and report key performance indicators including stock accuracy, transaction timeliness, location integrity, warehouse performance, and discrepancy resolution.
- Ensure compliance with audit, quality, and regulatory requirements across warehouse operations.
- Maintain up‑to‑date documentation, SOPs, and process maps relevant to warehousing and stock control.
Person Specification
- Strong experience in warehouse operations, stock control, or 3PL management.
- Excellent understanding of inventory processes, reconciliation methods, and root‑cause analysis.
- High attention to detail with strong analytical and problem‑solving skills.
- Ability to identify and implement process improvements.
- Confident communicator with strong stakeholder management ability.
- Proficient in ERP/WMS systems and stock management tools.
Desirable:
- Experience leading or supervising small teams.
- Background working with multi‑country warehouse networks.
- Exposure to continuous improvement methodologies (Lean, Six Sigma, Kaizen).
- Experience managing write‑offs, obsolescence, or liquidation activity.
- Experience in consumer goods, manufacturing, retail, or similarly supply‑chain‑intensive environments.
Technical Skills
- Strong working knowledge of ERP and WMS platforms.
- Skilled in stock reconciliation, transaction management, and inventory reporting.
- Ability to analyse operational data and produce clear, actionable insight.
- Understanding of warehouse performance metrics and accuracy controls.
- Competence in documenting and maintaining SOPs and process maps.
We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensuring a fair and accessible recruitment process for all candidates. If you require any adjustments or support during the application or interview stages, please let us know – we’re here to help!
Regrettably, due to the high volume of applications we receive, we are unable to respond individually to every candidate. If you have not heard from us within 10 working days of submitting your application, unfortunately you have not been successful on this occasion.
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