Sales Advisor

Are you a confident, customer‑focused professional with a talent for building rapport and delivering great results? We’re looking for a Sales and Retention Advisor to join our contact centre team and play a key role in engaging customers, understanding their needs, and delivering solutions that drive loyalty, satisfaction, and business growth.

Location: Blackpool Head Office

Salary: £25,386 basic + commission + competitive benefits

Status: Permanent, Full-Time (Monday to Friday)

Join the Voice of Small Business

Since 1974, the Federation of Small Businesses (FSB) has been the trusted voice of millions of small businesses and self‑employed people across the UK, supporting them to start, run and grow their businesses. We provide expert advice, market‑leading member benefits, local support, and strong campaigning on the issues that matter most, working closely with governments and decision‑makers to drive real change. Now, we’re looking for a passionate Sales & Retention Advisor to join our dynamic Contact Centre team and help us continue making a difference.

What You’ll Be Doing

As a Sales & Retention Advisor, your day will be filled with meaningful conversations:

• Engage with new and existing members to ensure they see the ongoing value of their membership and secure renewals.
• Handle inbound and outbound sales calls you’ll handle inbound and outbound sales calls, whether from new sales enquiries looking to join or from existing members. You will also offer solutions to members considering cancellation.
• Follow up with potential interested members, helping them understand how FSB can support their business with an FSB membership.
• Work towards targets in membership growth, retention, and quality—celebrating success with a supportive team.

You’ll build genuine relationships, listen actively, and showcase the full range of FSB benefits—from expert advice and financial support to networking opportunities.

What We’re Looking For

We’re seeking someone who:

• Thrives in a target-driven environment
• Has experience in sales, retention, or customer engagement (phone or face-to-face)
• Communicates confidently and clearly
• Is comfortable using CRM systems, in particular Salesforce, and understands GDPR
• Has a genuine passion for helping small businesses succeed

Why You’ll Love Working Here

• Commission & no weekend work
• ️ 26 days’ holiday + bank holidays (with the option to buy 3 days with your Annual Flex Pot*)
• Annual Flex Pot for extra benefits (e.g., pension top-ups, gym discounts)