The role
Head of Analytics & Performance Excellence
As Head of Analytics & Performance Excellence, you'll lead the development and delivery of analytics driven insight and performance improvement across British Airways, helping teams make better, faster and more informed decisions.
This is a senior, hands on leadership role. You will work closely with operational, digital and transformation teams, staying close to analytics tooling, data and performance metrics to ensure insight translates into tangible improvements in operational, financial and customer outcomes.
What you'll do
- Lead the analytics and performance excellence strategy across your area of responsibility
- Build and develop high performing analytics and performance teams
- Translate complex operational and performance challenges into analytical approaches and insight
- Work closely with operations and leadership teams to embed data driven decision making
- Define, track and improve performance metrics and management information
- Ensure analytics outputs are actionable, timely and clearly linked to business outcomes
- Drive continuous improvement through structured performance management and insight
- Balance strategic direction with hands on engagement in analytics delivery and tooling
- Align stakeholders across operations, digital, finance and transformation
- Ensure analytics capabilities support long term improvement as well as day to day performance
What you'll bring to British Airways
- Strong hands on experience leading analytics and performance improvement in complex environments
- Practical understanding of analytics tools, data platforms and performance frameworks
- Confidence engaging directly with analysts, data specialists and operational leaders
- Ability to translate data and insight into clear, actionable recommendations
- Strong stakeholder engagement and influencing capability
- Analytical, outcome focused mindset with a bias for delivery and impact
- Calm, resilient leadership style suited to performance critical environments
Your experience
- Master's degree or greater in data science, ML, operational research, or business
- 8+ years of top-tier consulting or highly relevant industry experience (desirable)
- Experience developing and delivering strategies and change initiatives related to operational transformation
- Proven experience managing stakeholders including presenting complex data and initiatives to senior leadership and management committee level
- Experience working independently and in a team environment
- Knowledge and experience on airline operational environment, complexities, and drivers of performance
What we offer
- Staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
- Up to 30 discounted Premium "Hotline" airfares per year for yourself, friends, and family.
- Wide range of opportunities for professional development and career progression across the business.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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