Head of Customer Success - Retail Brands- Stoke-On-Trent

Purpose Of The Role:

• You will lead & coach our customer-facing colleagues, heading up our customer relationships across multiple brands & retailers.
• Deliver excellent relationships with clients, clear communication to the field & delivery of KPIs.
• Drive profitable growth of existing business & the development of new opportunities, specifically across Retail clients and brands.
• Delivering the overall strategy for retail clients, with clear objectives on what the team will set out to achieve & how this will be delivered will be key to the success of this role.
• You will lead the Dee Set accounts team to ensure we are representing the Company as the UK's leading provider of end-to-end retail solutions.
• Ensure overall accountability for the account P&L, managing both sales & margins on both existing & new business.
• Identify growth & development opportunities for Dee Set services across retailers (new & existing business), plus specifically the development of new business within our Distributor Services offer.
• Responsible for managing, coaching and development of direct reports.

Key Areas & Responsibilities Of The Role:

• You will need to be a strong leader who is able to effectively motivate & lead a team to exceed customer expectations & targets.
• Be skilled in identifying new opportunities to improve current processes, to deliver a service that is more efficient & cost effective for both Dee Set & the customer.
• Be commercially astute in setting business plans & targets, aligned to the overall strategy of the Group.
• Coach & develop direct reports to deliver persuasive and compelling business propositions.
• To build an annual budget to present to the Board & monitor performance on-going vs budget.
• Monitor, maintain and continually look to improve sales, profit & percentage margin.
• Identify opportunities for operational improvement to support and drive field team efficiencies.
• Able to use data to make business and retail client decisions.
• Influence at a senior level within retailers & customers alike.
• Manage effectively across Dee Set internal departments, working collaboratively with key stakeholders.

Skills & Experience Required:

• Ability to drive change through others influences all levels of the business.
• Ability to lead large teams that are hybrid working and located across the UK.
• Ability to influence & integrate across departments, both internally & externally.
• Ability to think strategically.
• Demonstrable customer management & account development skills.
• High level of customer facing experience.

What's On Offer:

• Salary: Starting Salary of £60,000 per annum, further details provided at Interview stage
• Full time 37.5 hrs a week Monday to Friday
• Based at our Head Office in Stoke-On-Trent
• Benefits: Exclusive discounts with a variety of retailers through our Colleague Hub.

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