Store Manager

Age UK has an exciting opportunity to join their fantastic team in Combs Ford!

We are recruiting for a Shop Manager to manage the day-to-day running of our Combs Ford store (IP14, Stowmarket).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

You will utilize your previous experience and excellent managerial skills to help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kg).

Please note this opportunity will require the successful candidate to work 37.5 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

Annual Salary Banding: £26,110.50 - £32,487 per annum

Requirements

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

Benefits

• Competitive salary, 25 days annual leave (pro rata for part‑time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days – 2 paid days per year (pro rata for part‑time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and Employee Assistance Programme (EAP)
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech – apply to buy any Home & Tech items from Currys & IKEA, up to £1,000, and spread the cost over 12 months, interest free
• Blue Light Card scheme
• You Did It Awards – recognition awards from £100‑250

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case‑by‑case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need‑to‑know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

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