Technical Project Manager

Technical Project Manager

Location: Thorpe Park, Leeds, Hybrid working.

Join us as a Technical Project Manager to help us deliver complex, business critical initiatives that really make a difference. You'll bring together strong technical knowledge and confident leadership to create the right environment for successful delivery, overseeing projects end to end to time, cost and quality standards.

Working closely with internal teams, operational stakeholders, technical SMEs and trusted third party partners, you'll shape robust project plans, manage budgets and resources, and keep delivery aligned to our commercial and IT strategies. You'll anticipate change, solve technical challenges, and make sound decisions at pace, while proactively communicating progress, risks and opportunities. With a keen eye on value, you'll track milestones, report on outcomes, and provide insight on cost, benefit and return on investment - ensuring our AI and Contact Centre Engineering programmes are delivered responsibly, efficiently and with our customers firmly in mind.

What we are looking for:

• Proven experience delivering complex technical projects end to end across the full project lifecycle, using both Waterfall and Agile methodologies.
• Strong technical and analytical capability, including system/business analysis and experience with complex software, data and database concepts.
• Confident project leadership skills, with the ability to manage budgets, resources, timelines, risks and dependencies to agreed standards.
• Demonstrated experience working with multiple stakeholders, including operational leaders, technical SMEs and third party vendors/suppliers.
• Ability to make timely decisions and resolve technical issues, maintaining momentum and delivery focus throughout the programme.
• Experience of contact centre technologies and/or AI or engineering transformation programmes is desirable.

If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.

What you'll get:

• A discretionary annual bonus to reward your impact
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds-collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.

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