Technology Experience Manager

Overview

We are currently looking for a Technology Experience Manager to join our leadership team of Heads of Departments at Rosewood London. The Technology Experience Manager is entrusted with overseeing and delivering all IT-related services to the associates of the hotel, as well as the implementation of the overall IT systems strategy.

Responsibilities

• Being a change agent by continuously identifying and developing areas for improvement within the hotel’s IT infrastructure proven though leadership of related projects
• Showing a sound understanding of the IT hard and software products available to enhance the guest and associate experience
• Acting as a coach and mentor towards the Assistant IT Manager and the IT Support Analyst
• Managing without impact on quality through the drafting and planning of the hotel’s IT budget including CAPEX

Qualifications

• The ability to work in a team, build relationships and provide guidance to others.
• A thorough understanding of leading and developing people effectively.
• Having excellent written and spoken English.
• Having a thorough understanding of server and overall network maintenance.
• Possessing an exceptional level of attention to detail.
• A thorough understanding of managing various stakeholders and their expectations.

Benefits

• 31 days paid holidays per annum, including Bank Holidays
• Company pension scheme and life assurance
• Private Medical Insurance
• 12 complimentary room nights and F&B discount worldwide
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

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