Interaction Recruitment are recruiting for an experiencedWarehouse Operations Manager to lead a fast-paced FMCG/3PL warehouse. You will drive operational excellence across all functions—Goods In, B2B and D2C picking, kitting, and value-added services—ensuring high standards, customer satisfaction, and efficiency.
You will manage a team of 3 Team Managers, 7 Supervisors, 25 Operatives, plus temporary staff for peak periods. This is a senior leadership role requiring strong communication, change management, and a continuous improvement mindset.
Key Responsibilities
- Lead, coach, and develop multi-layered operational teams to meet performance targets
- Oversee all warehouse functions: Goods In, Picking, Packing, Kitting, Despatch, and value-added services
- Ensure accurate, timely, and high-quality order fulfilment across all channels
- Drive WMS optimisation and lead implementation projects
- Plan staffing, workflow, space, and MHE utilisation to maximise efficiency
- Maintain compliance with health & safety, food safety, and legal standards
- Manage performance, KPIs, attendance, development, and disciplinary processes
- Build and maintain strong client relationships and collaborate with internal teams
- Identify opportunities for process improvement, waste reduction, and operational efficiency
Essential Skills & Qualifications
- Proven leadership in FMCG or 3PL warehouse environments
- Strong people management skills, including multi-layered team leadership
- Expertise in warehouse operations, procedures, and best practices
- WMS implementation and optimisation experience
- Labour planning and resource management proficiency
- Strong problem-solving, decision-making, and communication skills
- Continuous improvement mindset with focus on operational excellence
- Knowledge of Health & Safety and food safety standards
- Microsoft Office and warehouse systems proficiency
- MHE management experience
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