Role Overview
We are seeking a highly motivated and experienced individual to join our Markets Operations team as an Equity Swaps Middle Office Specialist. This role sits within our Delta One Business and is an integral part of the wider Prime Finance Middle Office unit. The primary focus is to provide exceptional operational client support for our Prime Swap clients, serving as their main point of contact for all operational queries. You will interact extensively with both external clients and various internal stakeholders across Business, Middle Office, and Operations teams. This is a dynamic, client‑focused role managing high volumes and requiring quick turnarounds. The successful candidate will contribute to providing innovative value‑add services, enhancing the client experience, and supporting business revenue growth, all while driving operational efficiency and reducing manual processes.
Responsibilities
- Serve as the primary operational point of contact for assigned Equity Swaps clients, addressing all inquiries and issues promptly.
- Provide comprehensive operational support to Front Office Sales and Trading for trade lifecycle management.
- Manage equity hedge and swap trade processing, including accurate trade capture, allocation, exception clearance, and resolution of technical connectivity issues with technology partners.
- Oversee client trade activity, liaising proactively with internal desks and clients to resolve any discrepancies or issues.
- Efficiently manage and resolve client settlement inquiries.
- Support robust trade capture management, ensure accurate Front‑to‑Back reconciliation, and actively identify potential operational risks.
- Contribute to continuous process improvement initiatives, optimizing trade lifecycle techniques and workflows.
- Drive initiatives aimed at enhancing operational efficiency and reducing manual processing within the global team.
- Participate in strategic change projects, offering advanced solutions and resolving complex trade flow problems.
- Foster a strong control environment, ensuring continuous monitoring of processes, adherence to regulatory requirements, and timely escalation of potential risks.
- Provide informal leadership, coaching, and mentoring to new recruits and junior staff members.
- Contribute to the development of robust infrastructure and tools designed to effectively manage risk and deliver high‑quality client service.
Qualifications
- Demonstrated expertise in key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions.
- Deep product knowledge in Cash Equities and Equity Swaps.
- Solid understanding of end‑to‑end trade processing for Equity Swaps, including trade capture, settlements, and reconciliations.
- Exceptional client‑facing and presentation skills, with the ability to articulate complex information clearly, confidently, and professionally in various forums (e.g., client meetings, service reviews, issue resolution).
- Strong analytical and problem‑solving abilities, capable of applying sound judgment in complex and dynamic situations by drawing on diverse internal and external sources.
- Proactive approach to identifying and implementing innovative solutions for client issues and process improvements, with a focus on enhancing control and efficiency.
- Excellent communication skills, both written and verbal, with the ability to influence stakeholders across all levels.
- Proven ability to build strong, collaborative working relationships across diverse teams and functions.
- Robust understanding and commitment to risk management and control principles.
- Self‑reliant, highly organized, and results‑oriented, with the ability to manage conflicting priorities effectively in a fast‑paced environment.
Preferred Skills & Experience
- Client service experience, ideally within Prime Brokerage.
- General knowledge of derivatives is highly desirable.
- Experience with Corporate Actions.
Benefits
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- Discretionary annual performance‑related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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