About the Role
We have an exciting opportunity for an experienced Regional Account Director to join a growing Facilities Management operation.
This senior role is responsible for the strategic leadership, operational performance, and commercial success of multiple FM contracts across a regional portfolio. You will act as the senior escalation point for clients and internal teams, set clear standards and ways of working, and ensure contracts are delivered safely, compliantly, and profitably.
Reporting to the Operations Director, you will play a key role in driving service excellence, financial performance, and sustainable growth across the region.
Key Responsibilities
Leadership & Culture
- Provide strong, visible leadership aligned to company values
- Drive ownership, accountability, and right‑first‑time delivery
- Lead, coach, and develop Account Managers and operational teams
- Act as the senior escalation point for operational, commercial, and client issues
Operational Delivery
- Ensure all contracts meet SLA, KPI, and statutory compliance requirements
- Embed and enforce standard operating procedures across all service lines
- Maintain control of work order lifecycle management, engineer productivity, and PPM compliance
- Drive improvements in service consistency, quality, and response times
Commercial & Financial Performance
- Full P&L ownership for the regional portfolio
- Deliver against revenue, margin, cost control, WIP, and aged debt targets
- Identify and implement opportunities for contract growth, additional services, and project work
- Ensure accurate forecasting, reporting, and strong financial governance
Client Relationship Management
- Build and maintain strong relationships with key client stakeholders
- Lead structured client reviews using clear, data‑driven performance insights
- Proactively manage client expectations to support retention and contract renewals
Compliance & Governance
- Ensure compliance with Health & Safety legislation, contractual obligations, and company policies
- Maintain a zero‑tolerance approach to compliance failures
- Ensure statutory tasks are completed, evidenced, and certified within required timeframes
- Maintain effective audit and assurance processes
People & Resource Management
- Ensure contracts are resourced with competent, trained, high‑performing teams
- Implement effective workforce and succession planning
- Balance resources to manage peaks, troughs, and emergency response requirements
- Hold teams accountable through clear KPIs and performance management
Process & Continuous Improvement
- Drive continuous improvement across operational processes, systems, and reporting
- Ensure consistent use of CAFM and best‑practice workflows from job creation to billing
- Improve efficiency, data quality, and reporting accuracy through standardisation and collaboration
Business Development & Growth
- Support new business opportunities including solution development and mobilisation planning
- Contribute to tender submissions, ensuring operational credibility and deliverability
- Identify opportunities within existing contracts to expand service scope
About You
Qualifications
- Engineering qualification (HND or above preferred)
- Health & Safety qualification desirable
Experience
- Proven experience in a senior FM leadership role (Account Director or equivalent)
- Strong hard services FM background
- Experience managing multi‑site, multi‑contract portfolios
- Demonstrated ability to deliver strong financial and operational performance
Skills & Competencies
- Strong leadership and influencing skills
- Commercially aware with excellent financial acumen
- Clear and confident communicator
- Highly organised, analytical, and data‑driven
Behaviours
- Ownership and accountability
- Integrity and professionalism
- Drive, resilience, and collaboration
Additional Requirements
- Regional travel required
- Occasional overnight stays
- Flexibility to meet operational and client needs
RG Setsquare is acting as an Employment Agency in relation to this vacancy.
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