Senior Client Services Director
Senior Client Services Director will play a direct role in the operational growth, change, and innovation of the business through strategic initiatives. Responsible for managing strategic and non‑strategic client accounts, ensuring campaign metrics and service level agreements are met while maintaining high levels of client satisfaction.
Leadership and Client Management
- Conduct weekly, monthly, and quarterly business reviews with clients.
- Act as the proactive conduit for reporting progress and activities to and from clients.
- Facilitate internal communications to ensure client needs are met across all teams.
- Hold face‑to‑face meetings with clients wherever they are to manage accounts effectively.
- Become a trusted partner, understanding clients’ needs, desires, and priorities for success.
- Manage financial performance, achieving forecasted top‑line revenue and gross margin targets.
- Grow headcount, revenue, and margins on accounts.
- Lead contract negotiations throughout the contract lifecycle as required.
Communication
- Charm and influence clients and stakeholders globally.
- Provide actionable feedback for improvement or course correction internally and externally.
- Influence across teams and stakeholders to align on client priorities.
- Present to groups and in one‑on‑one settings and host engaging client visits.
Operational Management
- Demonstrate a “roll‑up‑their‑sleeves” attitude, handling arising issues promptly.
- Achieve expectations for the team’s contribution to contractual KPIs for each account.
- Administer internal and external reporting requirements.
Strategic Management
- Strategize with clients to identify opportunities for growth.
- Lead the internal team to maintain focus on long‑ and short‑term objectives.
- Identify risks and provide solutions that enable innovation and change.
- Brainstorm with management and peers to establish best practices.
- Continuously drive performance enhancement and real‑value initiatives for clients.
Requirements
- 7+ years of experience in client services, account management, or a similar role such as consulting or customer‑care operations.
- Experience in the fintech industry is highly desirable.
- Strong strategic planning and execution skills, with the ability to develop and implement effective client‑service strategies.
- In‑depth understanding of the BPO industry, including trends, challenges, and best practices.
- Excellent verbal and written communication skills, with the ability to interact effectively with clients, senior management, and team members.
- Strong analytical and problem‑solving skills, with the ability to identify issues, develop solutions, and drive continuous improvement.
- Familiarity with performance metrics and KPIs, with the ability to monitor, analyze, and report on client‑service performance.
- Experience in sales or business development, with a track record of contributing to business growth.
- Ability to thrive in a fast‑paced, dynamic environment, with flexibility to adapt to changing client needs and business conditions.
- Bachelor’s degree or MBA is preferred.
Location, Schedule, and Travel
- Remote position.
- Candidates may be based in the United Kingdom, Ireland, or Greece.
- EU working hours with flexibility to meet business needs.
- Domestic and international travel required.
Equal Opportunity Employment & DEI
TaskUs is a proud equal‑opportunity workplace and an affirmative‑action employer. We celebrate and support diversity, and we are committed to creating an inclusive environment for all employees.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. If you need reasonable accommodations in any part of the hiring process, please let us know.
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