Quality, Governance and Compliance Officer
We are seeking a motivated, degree-educatedQuality, Governance and Compliance Officer to support clinical governance andquality assurance across our two-site GP service in Thornton Heath operatingunder a single PMS contract.
Main duties of the job
- Play a key role in patientsafety and service quality
- Work closely with GPs, PracticeManagers and Partners
- Develop expertise in primarycare governance and CQC compliance
- Make a tangible impact across agrowing family practice group
About us
The Your Family Practice Group delivers NHSGeneral Medical Services under a single PMS contract across two sites inThornton Heath. We are committed to delivering safe, high-quality,patient-centred primary care and maintaining strong clinical governance,regulatory compliance and continuous quality improvement.
Job responsibilities
The Quality, Governance and ComplianceOfficer is a graduate-level role responsible for supporting the Clinical Lead,Practice Management team and Partners in delivering a robust clinicalgovernance and quality assurance framework across the PMS contract. The rolecoordinates governance, quality, risk, complaints, audits, policies andregulatory compliance across both sites.
Key Responsibilities
- Coordinate and support allaspects of clinical governance, quality assurance and regulatory complianceacross both sites.
- Maintain and monitor incident,significant event, complaints and patient feedback registers, ensuring timelyinvestigation and closure.
- Support staff with complaintsand incident reporting, investigations and learning outcomes.
- Coordinate clinical andnon-clinical audits, track actions and ensure learning is embedded.
- Maintain the policy and SOPregister, ensuring timely reviews and practice-wide dissemination.
- Monitor and support compliancewith mandatory and statutory training requirements.
- Support health & safetycompliance, risk assessments and inspection readiness.
- Prepare and present governancereports to partners and deliver actions as identified in Governance meetings.
Work flexibly across bothThornton Heath practice sites.
Person Specification
Qualifications
- Educated to degree level or equivalent professional qualification
Experience
- Educated to degree level or equivalent professional qualification.
- Experience working in a CQC-regulated healthcare environment.
- Experience supporting incidents, complaints and governance processes.
- Strong organisational and analytical skills with the ability to meet deadlines.
- Excellent written and verbal communication skills.
- Confident IT user (Excel, SharePoint, PowerPoint, governance systems).
- Ability to work independently across multiple sites.
- Degree in healthcare, quality, governance or management-related discipline.
- Knowledge of CQC regulation, NHS England governance and PSIRF.
- Previous experience in general practice or PMS/APMS services.
- Experience working with external regulatory bodies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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