And now, our Digital Transformation team is looking for a Change Manager to join the fun on a fixed-day rate contract basis.
You will lead the "people side" of our major re-platforming initiative to Shopify, ensuring that new systems, structures, and processes are adopted smoothly to achieve our business goals. This is a key role where you'll drive our digital evolution: orchestrating change impact strategies and cross-functional readiness to ensure every roadmap milestone results in a flawless transition for our customers and our business.
Together, we'll take Naked Wines to the next level - and share our not-so-well-kept secret with the world.
Role Type: Fixed-Term Contractor (Day Rate)
IR35 Status: Outside (Subject to status determination)
Location: London / Norwich / Hybrid
Competitive Rate: A fixed day rate of £600 per day (Outside IR35)
Recruitment Process: Phone screen with hiring manager > Task and review with hiring manager > Final panel interview
Project Length: 9-12 months
What you’ll do
- Roadmap Execution: Take ownership of the end-to-end change management plan, ensuring all activities are executed in strict alignment with Shopify project milestones.
- Impact Analysis: Lead detailed functional impact assessments, converting technical findings into high-impact communication and engagement workstreams.
- Business Readiness: Oversee recurring readiness audits to proactively identify friction points and certify that all teams are prepared for go-live.
- Workforce Transition: Accountable for the seamless transition of teams into new roles and ways of working, providing hands‑on support for the rapid adoption of updated processes.
- Strategic Communication: Develop targeted engagement materials and orchestrate workshops and briefings to ensure transparent, two‑way dialogue across the business.
- Training & Capability: Manage the full training lifecycle, from initial Needs Analysis through to the delivery of high‑quality training content and technical documentation.
- Monitoring & Governance: Provide data‑driven visibility into adoption rates and stakeholder sentiment, proactively identifying and mitigating project risks.
- Project Integration: Act as the primary bridge between change activities and the daily project lifecycle, partnering closely with Project Managers and workstream leads.
What you’ll bring
- Professional Experience: 5+ years of dedicated Change Management experience, specifically leading transitions within complex ERP or Enterprise System environments.
- Methodology: Formally qualified in a recognised change methodology such as Prosci (ADKAR), ACMP (CCMP), or APMG Change Management.
- Technical Proficiency: Proven ability to translate technical system changes into functional user impacts; familiarity with Agile or Prince2 frameworks is highly desirable.
- Stakeholder Influence: Demonstrated success managing "Heads Of" and SLT-level stakeholders, navigating resistance and building consensus in high‑pressure environments.
- Analytical Skills: Advanced capability in data‑driven reporting, using metrics to track adoption and sentiment to inform strategic interventions.
- Communication Mastery: Exceptional written and verbal communication skills, with a portfolio of diverse engagement materials (presentations, briefings, and digital content).
- Contractor Mindset: The ability to work at pace in a product‑led environment, providing clear visibility on people‑risks and transition readiness.
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