Skills People Group is a national provider of NVQ, Bootcamps, Programmes for the unemployed and Compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK's largest private training providers.
We are currently recruiting for a highly organised, motivated Learner and Employer Engagement Officer to join our existing team.
The Learner and Employer Engagement Officer is a key member of the PET Sales and Engagement Team, responsible for building and maintaining effective referral partner relationships, lead generation and supporting a diverse group of adult learners through the screening and application process alongside supporting our learners to gain access to a variety of employment opportunities as part of the Skills Bootcamp Provision.
The post holder will have responsibility and accountability for meeting/exceeding key performance indicators for enrolling new learners and securing interview and job offers. A key element of this role will involve identifying employers offering work placements, and employment opportunities, which match the skills, experience, and aspirations of the learner, whilst also coordinating work placement opportunities for learners.
The Learner and Employer Engagement Officer will ensure that they continually identify and build relationships with referral partners, employers and FE providers. The role will also include offering advice and guidance about educational progression routes, employment pathways, career development. You will play a significant part in maximising the learner numbers on each of our scheduled programmes by providing strong, efficient information, advice and guidance and support whilst ensuring our company value of "Right Learner, Right Programme, Right time" is met. The post holder will also add additional value to the Sales Team helping to develop ways to support learners' personal development and transition to employment, apprenticeships, or further education.
Key Responsibilities
- Be responsible for generating target learner leads.
- Engage with referral partners, funding partners and stakeholders using own initiatives to secure learner referrals for the Academies.
- Central contact point for on-boarding of learners for adult learning and pre-employment programmes.
- Take calls from potential learners and provide robust information on our programmes.
- Provide robust and timely pre-programme information, advice and guidance, including managing learners' expectations of the course.
- Respond to learners either accepting, rejecting, or deferring their applications; signpost where relevant.
- Coordinate and complete the initial screening and learner application process, including interviews to determine course suitability.
- Lead on 'on-boarding' communications with learners enrolled onto our programmes.
- Provide continuous support throughout the learner journey.
- Ensure that the CRM system is updated, maintained, and managed appropriately with learners.
- Attend Jobcentre Plus offices, community hubs, probation services and other appropriate referral agencies on a regular basis to conduct 1‑2‑1 and group information or enrolment sessions.
- Carry out safeguarding risk assessments and report to DSO.
- Develop an employer engagement plan in line with agreed performance measures. The plan will include rationale for employer targets along with short- and long-term goals, these will include:
- Building strong employer relationships.
- Searching recruitment vacancies.
- Securing employment for learners.
- Setting up and securing work placements or progression into further education.
- Have responsibility and accountability for Milestone 2 (Interview) and Milestone 3 (Employment offer) for learners enrolled onto the Level 2 Bootcamp programmes across the academies.
- Submit weekly reports to the Head of Sales around engagement and outcomes for learners.
- Plan and execute forward-looking engagement/recruitment plans, to meet the employment needs of future bootcamp learners.
- Network with potential employers advocating Skills Academies services and learners.
- Set up, book and attend appointments and meetings with referral partners to promote the opportunities developed through the relationships with employers.
- Develop and deliver appropriate involvement mechanisms such as supporting existing partnerships and academy events.
- Prepare written reports, presentations, and updates as and when required.
- Develop employer engagement/recruitment strategies and approaches for various products and services, such as special promotions, employer focus groups, sponsored events, etc.
- Work in partnership with recruitment agencies and stakeholders to develop and deliver activities that deliver required outcomes.
Qualifications and Experience
- Previous experience/knowledge of funding streams highly desirable.
- Experience of working with a range of employers, organisations, and businesses.
- Experience of successfully working in a recruitment, target-driven role.
- Experience of working in the adult education and pre-employment sector an advantage.
- Account Management.
- Managing strict KPIs and performance management.
- Experience of working against set targets.
- Experience within the development of processes and procedures.
- Strong communication and interpersonal skills.
- Strong attention to detail.
- Ability to follow processes.
- Enthusiasm in the workplace.
- Work well under pressure.
- Knowledge and understanding:
- Understanding of the DfE bootcamp delivery model and required outcomes.
- Understanding of performance management and monitoring processes.
- Understanding of confidentiality and data protection issues.
- Understanding of the local labour market.
- Working knowledge of employment and benefit issues.
- Knowledge of funding rules and advantage.
- Knowledge of local employability and support provision.
- Knowledge of equality, diversity, and inclusion.
Desirable Skills and Experience
- Construction sector experience.
- Recruitment sector background.
- Welfare to work or learner engagement experience.
Educational Requirements
- Educated to a minimum of GCSE grade C in English and Maths or equivalent.
- IAG to a Level 2; or willingness to work towards in return.
Benefits
- A competitive salary.
- 25 days holiday + Bank Holidays plus two days additional annual leave following two years' service.
- Birthday day off following two years' service.
- Holiday buy and sell scheme.
- Employer contributory pension scheme.
- Health Cash Back Scheme.
- Annual Volunteering Day.Li>
- Referral programme.
- A challenging and rewarding role in a successful and growing business.
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