IT Helpdesk Manager
Newark, Full Time, Permanent
£40,000 - £44,000 Plus car allowance of £560pcm
We're helping our client find a IT Helpdesk Manager to lead their multi-discipline helpdesk team.
THE ROLE
- Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
- Manage customer escalations, addressing high-priority issues swiftly.
- Develop and motivate a multi-discipline helpdesk team.
- Regularly report on helpdesk performance and implement improvement processes.
- Conduct customer visits (requires full, clean driving licence).
THE CANDIDATE
- At least 5 years' experience in a helpdesk environment.
- Minimum 2 years' leadership experience in a technical helpdesk.
- Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
- Excellent customer service, communication, and problem-solving skills.
- ITIL Foundation certification (or equivalent) preferred.
THE BENEFITS
- A varied, impactful leadership role spanning IT, VOIP—genuinely no two days the same.
- Competitive salary of £40,000-£44,000 per annum depending on experience.
- Car/vehicle allowance, mobile phone, and laptop provided.
- A collaborative, ambitious team committed to technology-driven service improvement.
- Excellent prospects for career development and progression within a growing business.
- Ongoing professional development including vendor training and industry certifications.
- 23 days holiday plus Bank Holiday's, Discount Programme, Free Flu Vaccination, Free Eye Test.
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