Job Title: Senior Administrator
Location: Leatherhead
Salary: £31,241 per annum
Sector: Gas Contractor
Must have previous experience as a SENIOR ADMINISTRATOR working within social housing - HYBRID ONCE TRAINING IN OFFICE COMPLETED
PURPOSE
The Senior Administrator is responsible for providing administrative and clerical services in order to ensure effective and efficient administrative operations. Providing residents and clients with information and support at all stages of service and works.
NATURE & SCOPE
The company is a property maintenance and installation organisation, which specialises in building repairs and maintenance work, including disabled adaptations to private, commercial landlords and industrial property owners of all kind.
ROLE SPECIFICATIONS
The below points form a guide to the duties and responsibilities under this position, but flexibility will be required:
OPERATIONAL
- Co-ordinate all repairs. Maintaining communication, with the client, residents, Site staff and sub-contractors.
- Provide all works quotations
- Arrange site surveys with Supervisors/FOMs
- Manage the administration of works from pre-start to handover
- Raise and enter new projects/work orders using Oneserve system
COMMERCIAL
- Application for Payment (AFP) for works based on an operatives' timesheet and SoRs/sub-contractors' SoRs
- Collate and issue out the Monthly Financial statistics
- Collate and issue the Weekly Financial Statistics for all jobs Pending, not yet Completed & completed
- Apply for variations where the actual work required is different to the work described on the work order. This may also involve requesting an extension of time
- Draw up job specifications provided by Supervisors/FOMs
- Maintain a 'job tracker' for each workstream, showing the status and value of work orders
HEALTH AND SAFETY RESPONSIBILITIES
- Work safely and well, and to regard your own health and safety and the safety and well-being of others who may be affected by your actions as a primary consideration
- Comply with the company's Health and Safety Policy and observe all health and safety policy procedures that are relevant to your work
- Cooperate with your employer, and your colleagues, and all those who share a responsibility for health and safety
- Adhere to any safety warnings provided in respect of hazards within the working environment, e.g. fire safety, etc. and report any issues regarding health and safety hazards e.g. slip and trip hazards, etc. that otherwise present themselves or come to your attention
- Report any accidents/incidents, or unsafe situations to your supervisor or line manager
QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE
QUALIFICATIONS
- Minimum of 4 GCSEs or Equivalent, Grades A - C (must include English & Math) Essential
- NVQ in Business Administration Desirable
- NVQ in Customer Service Desirable
HEALTH & SAFETY
- Fire Warden training achievement Desirable
- First Aid at Work (1-Day) training achievement Desirable
- Display Screen Training achievement Desirable
EXPERIENCE
- Experience of high volume, high pressure environments Essential
- Knowledge of office administration Essential
- Significant experience in a customer service type role, dealing directly with the public Essential
- Preferably have experience of building construction and/or housing maintenance Desirable
KNOWLEDGE and SKILLS
- Excellent verbal and written communication skills Essential
- Willingness and ability to undertake further training and development related to the role Essential
- Understanding of and commitment to providing high quality services and customer care Essential
- Ability to work productively within a team environment Essential
- Understanding of and commitment to equality and diversity Essential
- Ability to use standard information technology (e.g. Microsoft Office software and electronic mail) Essential
- Ability to accurately analyse numerical and verbal information Essential
- Effective time and workload management and administration skills Essential
- Excellent negotiation and problem solving skills Essential
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