HFW’s People team includes Human Resources, Early Careers, Compensation & Benefits, People Systems, Learning & Development, and Diversity & Inclusion, located in the London, Dubai, Hong Kong, Melbourne, Paris, São Paulo, Singapore and Sydney offices.
The role
As a People Systems Analyst, you will play a key role in supporting and enhancing the firm’s HR technology landscape. You will be responsible for maintaining, optimising, and developing our people systems to ensure they meet the evolving needs of the business. This role requires a blend of technical expertise, analytical thinking, and stakeholder engagement.
Key responsibilities
- Early focus on reporting.
- Support the day-to-day operation and maintenance of SAP SuccessFactors.
- Support people systems projects, including workflow improvements, configuration changes, planned maintenance, upgrades, testing, rollouts, and documentation in partnership with vendors and internal stakeholders.
- Collaborate with the People team to identify system improvements and implement configuration changes.
- Develop and maintain reports and dashboards to support data-driven decision-making across HR and the wider business.
- Support cyclical HR projects such as Gender Pay Gap, annual fee earner regrading, and appraisal processes;
- Troubleshoot system issues and provide timely resolution or escalation.
- Ensure data integrity and compliance with data protection regulations.
- Assist in the rollout of new HR technologies and digital initiatives.
- Provide training and support to HR users and other stakeholders on system functionality and best practices.
- Maintenance and development of information on the firm’s global intranet relating to the people system.
- Build relationships with external suppliers and raise support cases as required.
- Provide training on systems to Managers, Administrators and self-service users.
- Input and maintenance of data on the people and other associated systems.
- Any other ad hoc tasks as may be required.
Key skills & experience required
- At least one year’s proven experience in HR systems administration or analysis, ideally within a professional services or legal environment.
- Strong understanding of HR processes and data structures.
- Proficiency in reporting tools, data analysis and manipulating data using MS Excel.
- Experience with system configuration, testing, and documentation.
- Excellent problem-solving skills and attention to detail.
- Strong communication and stakeholder management abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with global HR systems (SAP SuccessFactors essential), and multi-jurisdictional data.
- Knowledge of GDPR and other relevant data protection regulations.
- High levels of discretion, confidentiality and diplomacy.
Additional information
Kindly note that this job description is not contractual. It will be reviewed periodically and may be amended or altered to meet the needs of the firm.
HFW collects and processes personal data relating to job applicants to manage its recruitment process. The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For information on how the firm will process your data, please see our Privacy Notice, in the section “What we collect and how we use it”.
HFW aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will be considered only on merit and the applicant’s suitability to meet the requirements of the role.
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