Events Delivery Manager
Salary: £30k
Location: Purfleet / Hybrid (with some international travel)
Reporting to: Chief Experience Officer (CXO)
Must be able to drive and travel internationally.
About the role
Organised and proactive manager to plan and deliver charter and themed cruises. Work closely with clients, ship teams, and internal departments to ensure every cruise runs smoothly and delivers a great guest experience.
What you'll be doing
- Coordinate and manage charter and themed cruise projects from planning through delivery
- Work with clients, suppliers, and internal teams to ensure all cruise requirements are met
- Keep project plans, schedules, and administration up to date
- Attend meetings and provide regular updates to stakeholders
- Support onboard operations during charter cruises when required
- Monitor budgets and approve project spending
- Identify and resolve issues quickly to keep projects on track
- Ensure health & safety and operational standards are followed
- Review feedback after each charter and improve future events
- Support additional projects across the department when needed
What we're looking for
- Experience in project management, event management, or charter operations
- Strong organisational and communication skills
- Ability to manage multiple projects and deadlines
- Confident working with clients and different teams
- Problem‑solving mindset with attention to detail
- Comfortable using Microsoft Office (project software experience is a bonus)
- Flexible to travel and occasionally work outside standard office hours
- French or German language skills are an advantage, but not required
- Comfortable with cruise industry operations (experience helpful but not essential)
- Must be able to drive due to travel requirements
What success looks like
- Smooth delivery of charter and themed cruises
- Strong guest satisfaction scores
- Projects delivered on time and within budget
- Positive collaboration with onboard and shoreside teams
- Continuous improvement based on guest and client feedback
Benefits
- 20 days holiday, increasing annually to 25 + bank holidays
- Access to Sage Benefits offering many retail, gym, cinema discounts, GP and personal counselling, and wellbeing support
- Employee of the month reward
- Company performance annual reward
- UK cruise after 6 months to enjoy
- 1 day off for your birthday after 1 year
- Friendly, open office environment and hybrid working pattern
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