Position
Product Analyst (level 10) – UPL, Payments, CRM, Mobile App product tribes
Role Overview
Key person generating insight to support data‑driven product decisions across multiple business areas.
Tribe Focus Areas
- Unsecured Personal Loans (UPL) – Established / Optimisation & Growth
Optimise the lending funnel, improve conversion, and balance risk and commercial performance to accelerate growth.
- CRM – Evolving / High Impact
Shape how we target audiences, measure performance, and understand communication value across 1.7M+ customers.
- Mobile App – Platform Ownership / Growth & Commercial Impact
Own app metrics, track performance, and drive changes that deliver both customer value and measurable business impact.
Responsibilities
- Support product, engineering, and stakeholders with analysis to inform product decisions.
- Work with existing metrics and improve product performance measurement.
- Analyse datasets to identify trends and highlight areas for further investigation.
- Break down problems into clear analytical approaches.
- Support the design and analysis of experiments to test product changes.
- Build dashboards and reports to track performance and enable decision‑making.
- Deliver deep dives and ad hoc analysis to answer business questions.
- Communicate insights clearly to a range of stakeholders.
- Contribute to analytical projects and take ownership of defined pieces of work.
Qualifications
- Strong SQL skills and experience working with data.
- Experience with BI tools such as Tableau, Looker or Power BI; Python is a bonus.
- Experience in a data‑led environment such as fintech, banking, consulting or a high‑growth start‑up.
- Strong analytical and problem‑solving skills with attention to detail.
- Comfortable turning data into clear, actionable insight.
- Able to communicate findings clearly to both technical and non‑technical audiences.
- Willing to ask questions, seek feedback and continuously improve.
- Able to work effectively in cross‑functional teams.
Additional Considerations
- Hybrid work: London office 2‑3 days a week.
- Option to work from abroad up to 120 days a year.
- Subject to having the right to work in the country of choice.
Diversity and Inclusion
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We comply with DEI practices and welcome all applicants.
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