Data Analyst

Position

Product Analyst (level 10) – UPL, Payments, CRM, Mobile App product tribes

Role Overview

Key person generating insight to support data‑driven product decisions across multiple business areas.

Tribe Focus Areas

• Unsecured Personal Loans (UPL) – Established / Optimisation & GrowthOptimise the lending funnel, improve conversion, and balance risk and commercial performance to accelerate growth.
• CRM – Evolving / High ImpactShape how we target audiences, measure performance, and understand communication value across 1.7M+ customers.
• Mobile App – Platform Ownership / Growth & Commercial ImpactOwn app metrics, track performance, and drive changes that deliver both customer value and measurable business impact.

Responsibilities

• Support product, engineering, and stakeholders with analysis to inform product decisions.
• Work with existing metrics and improve product performance measurement.
• Analyse datasets to identify trends and highlight areas for further investigation.
• Break down problems into clear analytical approaches.
• Support the design and analysis of experiments to test product changes.
• Build dashboards and reports to track performance and enable decision‑making.
• Deliver deep dives and ad hoc analysis to answer business questions.
• Communicate insights clearly to a range of stakeholders.
• Contribute to analytical projects and take ownership of defined pieces of work.

Qualifications

• Strong SQL skills and experience working with data.
• Experience with BI tools such as Tableau, Looker or Power BI; Python is a bonus.
• Experience in a data‑led environment such as fintech, banking, consulting or a high‑growth start‑up.
• Strong analytical and problem‑solving skills with attention to detail.
• Comfortable turning data into clear, actionable insight.
• Able to communicate findings clearly to both technical and non‑technical audiences.
• Willing to ask questions, seek feedback and continuously improve.
• Able to work effectively in cross‑functional teams.

Additional Considerations

• Hybrid work: London office 2‑3 days a week.
• Option to work from abroad up to 120 days a year.
• Subject to having the right to work in the country of choice.

Diversity and Inclusion

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We comply with DEI practices and welcome all applicants.

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