Overview
You will take ownership of core IT infrastructure services, providing second‑line operational support, technical assurance and continuous improvement across on‑prem, cloud and endpoint environments. Operating in a globally distributed and operationally critical business, this role requires strong troubleshooting capability, proactive risk management and close collaboration with IT&S leadership, service desk teams, vendors and cyber / OT specialists.
This is a hands‑on technical role with responsibility for maintaining service stability, supporting change delivery, responding to incidents (including cyber events), and ensuring infrastructure services evolve in line with industry standards and organisational strategy.
What you’ll do
- Provide operational support and assurance across global server, network, endpoint and cloud platforms
- Deliver assigned infrastructure tasks and projects on time and to budget using standard processes and documentation
- Provide second‑line support for infrastructure incidents, escalating where appropriate and ensuring timely resolution
- Maintain and manage core infrastructure services including physical and virtual servers, storage and cloud platforms
- Ensure operating system updates, patching and security controls are applied across infrastructure and endpoints
- Support data protection, backup, recovery and disaster recovery solutions across the business
- Monitor, respond to and assist with investigation of cyber security incidents and threatsSupport IT Service Desk requests and incidents, ensuring SLA compliance and accurate system updates
- Develop cost‑effective infrastructure solutions through in‑house platforms or external cloud services
- Manage infrastructure licences and asset ownership to meet audit and compliance requirements
- Engage with vendors and third‑party suppliers to support service delivery and technology improvement
- Work collaboratively with Cyber and OT teams to support secure and resilient operations
- Provide out‑of‑hours support when required
- Ensure all activities comply with IT&S Usage & Security Policies and Company QHS&E procedures
What to bring
- Strong experience in an infrastructure support or specialist role
- Proven hands‑on experience supporting Microsoft server technologies (Active Directory, DNS, DHCP, Group Policy)
- Experience supporting cloud services, including Microsoft Azure and Azure AD
- Strong understanding of networking principles including TCP/IP, subnets, VLANs and Wi‑Fi
- Experience supporting virtualised and physical infrastructure environments
- Strong troubleshooting and incident management skills across infrastructure platforms
- Ability to manage changing priorities and work effectively under pressure
- Strong communication skills with the ability to engage users, teams and third‑party vendors
- Willingness to provide out‑of‑hours operational support
- Degree or HND in a computing or IT‑related discipline
- Microsoft technical certifications
- Experience with backup, recovery and disaster recovery solutions
- Knowledge of cyber security practices in enterprise environments
- Experience supporting infrastructure in safety‑critical or regulated industries
- Interest in emerging technologies, continuous improvement and professional development
Location: Aberdeen (with support to global operations)
Talk to us today to explore how we can support your organisation's technology needs.
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