Payments & Settlements Officer

Payments & Settlements Officer page is loaded## Payments & Settlements Officerlocations: Newcastle and Maitland, NSWtime type: Full timeposted on: Posted Todayjob requisition id: R-00971** East Maitland, NSW Full-time | Permanent Hybrid flexibility available**# **Our Opportunity**Pacific Smiles Group is looking for a detail-focused and service-driven **Payments & Settlements Officer** to join our Finance Operations team based in East Maitland. This is a fantastic opportunity to step into a role where your work has real impact — ensuring our Dentists are paid accurately and on time, while helping support the smooth financial operations of a growing national healthcare organisation.Working closely with the Practitioner Settlement Lead as part of a small specialist team, you’ll play a hands-on role across payment processing, reconciliations, reporting, and stakeholder support. If you enjoy numbers, problem-solving, and delivering high-quality service, this could be the perfect next move.# **What We Offer*** Hybrid working flexibility with East Maitland head office base* Supportive and collaborative finance team environment* Opportunity to contribute to process improvements and automation initiatives* Career growth within a national organisation* Modern office with on-site parking* Access to corporate fitness discounts and employee benefits# **About the Role**As Practitioner Settlement Officer, you’ll be responsible for administering practitioner (dentist) payments accurately, efficiently, and in line with contractual obligations and company policies. You’ll also act as a key point of contact for payment enquiries, helping deliver a professional and responsive service to internal and external stakeholders.**Key responsibilities include:*** Prepare, validate and process practitioner payment files to schedule* Reconcile practitioner payment accounts and investigate discrepancies* Respond to payment queries from practitioners and field teams* Maintain accurate financial records and settlement documentation* Use Excel, Power BI and ERP systems to track and validate data* Assist with reporting and ad hoc finance tasks* Identify opportunities to improve systems, workflows and automation* Support coverage across settlement processing during peak periods or leave# **About You**You’ll bring strong accuracy, professionalism, and a customer-focused mindset, with the ability to manage deadlines in a fast-paced environment.**You’ll ideally have:*** Previous experience in finance operations, accounts payable, payroll or payment processing* Strong Excel skills and confidence working with data* Exposure to Power BI or ERP systems (highly regarded)* Excellent attention to detail and reconciliation skills* Strong communication skills and a responsive service approach* Ability to work both independently and collaboratively in a small team* Qualification in Finance, Accounting, Business or similar (preferred)We are one of Australia’s leading dental support organisations, partnering with dental professionals across a growing national network of centres. Our people are at the heart of our success, and we’re committed to creating a workplace where you can grow, contribute, and thrive.**Apply Now**If you’re ready to join a values-driven organisation where accuracy, teamwork and continuous improvement matter, we’d love to hear from you.**Applications close 10th May***NOTE: For the purposes of advertising this role is titled Payments & Settlements Officer with the official title being Practitioner Settlements Officer*## ## **Please Note**: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns. Set up email alerts as new job postings become available or put through an expression of interest and we will contact you when a position that fits what you're looking for opens up!()(blob:https://pacificsmiles.wd105.myworkdayjobs.com/313dda7a-c9bf-43db-a0a8-0a34ec65bd67)0:00 / 0:46At Pacific Smiles Group, we know that behind every great dentist is a dedicated team of professionals. Our network of over 120 dental centres across Australia provides modern facilities, state-of-the-art equipment, and a supportive workplace where you can grow and thrive.As part of our team, you’ll enjoy:* A positive and professional work environment with strong teamwork and collaboration.* Ongoing training and career development opportunities to help you advance.* The chance to work alongside experienced dental practitioners and support staff.* Job stability with a well-established and growing organisation.We operate Pacific Smiles Dental and Nib Dental Care centres along the East Coast, and we exclusively manage HBF Dental Centres in Western Australia. That means more opportunities for Dental Assistants, leadership positions and support staff to build a fulfilling career.If you’re passionate about patient care and want to be part of a team that values your skills and dedication, Pacific Smiles Group is the place for you! #J-18808-Ljbffr