Senior Repairs Officer
Full-time (37 Hours) – Permanent
Grade C1 - £34,434 - £37,280 per annum
North Kesteven District Council is seeking an experienced professional to join the Property Services Repairs Team; This post puts you at the heart of a busy department handling day to day repairs, Voids and maintenance critical to the Council’s obligations to provide safe, efficient, and welcoming homes.
Job Requirements
- Experience of working within a repairs and maintenance service.
- HNC building/housing related qualification or equivalent experience.
- An understanding and practical experience of Damp and Mould analysis.
- Experience and understanding of Disrepair Claims and Housing Ombudsman responsibilities.
- Knowledge of current legislation and upcoming regulatory changes pertinent to social housing.
Key Responsibilities
- To lead and motivate a cross-functional team of 5 people, fostering accountability and continuous improvement.
- Manage contractor performance, ensuring compliance with KPIs, contractual standards, and health & safety requirements.
- To carry out inspections and analysis to properties with damp and mould issues.
- To handle customer complaints effectively, driving timely resolution and using feedback to improve service delivery.
- Analyse and report on performance data, providing technical insight and guidance to support safe and efficient operations.
Key Attributes
- Organised and resilient, able to oversee day-to-day repairs while balancing competing priorities and maintaining high service standards.
- Forward-thinking with strong long-term awareness, able to anticipate issues and plan preventative solutions.
- Confident leader with the ability to manage and support a team.
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