Senior Repairs Officer

Senior Repairs Officer

Full-time (37 Hours) – Permanent

Grade C1 – £34,434 – £37,280 per annum

North Kesteven District Council is seeking an experienced professional to join the Property Services Repairs Team; This post puts you at the heart of a busy department handling day to day repairs, Voids and maintenance critical to the Council’s obligations to provide safe, efficient, and welcoming homes.

Job Requirements

• Experience of working within a repairs and maintenance service.
• HNC building/housing related qualification or equivalent experience.
• An understanding and practical experience of Damp and Mould analysis.
• Experience and understanding of Disrepair Claims and Housing Ombudsman responsibilities.
• Knowledge of current legislation and upcoming regulatory changes pertinent to social housing.

Key Responsibilities

• To lead and motivate a cross-functional team of 5 people, fostering accountability and continuous improvement.
• Manage contractor performance, ensuring compliance with KPIs, contractual standards, and health & safety requirements.
• To carry out inspections and analysis to properties with damp and mould issues.
• To handle customer complaints effectively, driving timely resolution and using feedback to improve service delivery.
• Analyse and report on performance data, providing technical insight and guidance to support safe and efficient operations.

Key Attributes

• Organised and resilient, able to oversee day-to-day repairs while balancing competing priorities and maintaining high service standards.
• Forward-thinking with strong long-term awareness, able to anticipate issues and plan preventative solutions.
• Confident leader with the ability to manage and support a team.

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