Pay
£32,000.00 to £36,000.00 plus overtime per year
Job Summary
This role is a Field Service Engineer for a global market leader in the manufacture of professional coffee machines. It offers training and career opportunities and covers the BANBURY and BIRMINGHAM areas (along the M40).
Duties
- Install and set up coffee equipment on customers’ premises, making electrical, water and drain connections in compliance with relevant legislation and company procedures.
- Conduct demonstrations of equipment at staff training sessions, covering safe use, beverage preparation and cleaning procedures.
- Attend customer sites to carry out routine servicing in line with established procedures.
- Attend customer sites for mechanical and/or electrical repairs to faulty or failed equipment.
- Assist insurance company surveyors in carrying out Pressure Boiler Inspections in line with PSSR 2000.
- Assist in the development of modifications and fitting of upgraded components to standard equipment.
- Accurately administer all installation, service, and repair activities through company systems.
- Identify and record chargeable calls, obtain signatures and verifications to prevent misunderstandings.
- Maintain and replenish spare parts per established system; take care of tools, test equipment and installation equipment.
- Ensure company vehicle is kept clean, tidy and serviced.
- Attend training as required; observe health and safety, fire and security procedures.
The Role
- Perform installation, service and repair work along an allocated service route.
- Conduct equipment demonstrations.
- Accurately administer installation, service and repair activities.
- Support efficient organization of work routines for team employees.
- Effectively manage time to meet deadlines.
- Consistently deliver superior customer service.
Experience Required
- Proven experience as a Field Service Engineer or a similar role.
- At least 2 years of electrical experience.
- At least 2 years of mechanical experience.
- Strong electrical and mechanical skills.
- Initiative and adaptability to changing requirements.
- Excellent attention to detail.
- Ability to follow company procedures and client specifications accurately and safely.
- Time management and deadline experience.
- Willingness to learn and attend training.
Benefits
- Excellent salary and career progression with training and development opportunities.
- Door to door pay.
- 30 days paid holiday per annum.
- Company pension.
- Work from home.
- Overtime payments for weekday and weekend work.
- Work 1 in 4 weekends.
- Full product training.
- Company van (available for private use).
- Specialist tools and full company uniform.
Additional Information
Experience: Electrical: 2 years (required); Mechanical: 2 years (required)
Work Authorization: United Kingdom (required)
Work Location: In person
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