Overview
How You’ll Make an Impact
We’re seeking a highly motivated Technical Account Manager (Accelerate) to play a pivotal role working on Epsilon’s Mid-Market Product Accelerate. This is a technical client‑facing role in a team that’s shaping the future of digital marketing.
As a key member of our EMEA Accelerate team, you’ll become the regional guide on our suite of pioneering products—supporting clients, driving onboarding excellence, and collaborating across technical and commercial teams to deliver tailored solutions. This is a hybrid role based in our London office. (4 days per week)
Responsibilities
What You’ll Achieve
- Develop in-depth knowledge of Accelerate products. You will be joining the team that are the experts across Accelerates products and will be the “go‑to” person in EMEA.
- Build strong and positive relationships with internal teams and customers within the EMEA region.
- Support on client calls, client demos and technical support.
- Collaborate closely directly with Technical and Product teams to deliver the best tailored solution for our client's problems.
- Work on multiple projects simultaneously and prioritise workload to ensure a smooth launch of each campaign within the set deadline – prioritisation is key.
- Optimize and measure effectiveness of the onboarding process for new customers ensuring that the foundation to launch is the best it can be.
- Work closely with our Quality Assurance team to ensure quality is upheld across all work that you do.
- Enable other teams to act more autonomously. Support on training material for Sales/Services and present these within the EMEA region.
- Be the point of contact in EMEA for client issues.
- Support, optimize and standardize any workflows where you see opportunities to get things done more efficiently.
- Provide insights on the EMEA market with regards to accountability and resource planning (critical metrics, resources triggers, weekly/QBP reporting).
Qualifications
Who You Are
- What you’ll bring with you:
- 1+ years creative/digital role experience
- 1+ years online marketing and tech experience
- Solid understanding of HTML and CSS languages (ability to identify and construct CSS selectors).
- Strong communication and people skills
- A wizard of multitasking and working under pressure.
- A good listener and great at taking notes. And keeping notes. And asking the right questions and actioning the responses you receive in a timely manner.
- A demonstrated desire for continuous learning and improvement.
- A standout colleague‑ working together to deliver results is as important to us as it should be to you.
- Why you might stand out from other talent:
- Regular Expression and JavaScript or Typescript knowledge
- Demonstrable interest in digital marketing and ad tech.
- An excellent team player.
- Ambition and a desire to learn.
- Curiosity and an aptitude for problem solving.
- Keen attention to detail.
- Strong time management and prioritization skills.
- A pro‑active, self‑starter that thrives working in a fast‑paced environment.
- Excellent written and verbal communication skills.
- A collaborative, positive ‘can‑do’ attitude.
- You have a big team ethos but enjoy autonomy and seeing the results of your effort.
- You're adaptable, everyday will provide a different challenge.
Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry‑leading by Forrester, Adweek and the MRC.
Our pillars aren’t just words. They’re how we show up every day.
- People centricity: We focus on employee well‑being in an environment where colleagues truly care about each other.
- Collaboration: We work together, support one another, and collectively achieve goals.
- Growth: There are endless opportunities for growth through learning, development and career advancement.
- Innovation: We drive progress through cutting‑edge solutions and forward‑thinking approaches.
- Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
Our values guide us to create value for our clients, our people and consumers.
- Act with integrity
- Work together to win together
- Innovate with purpose
- Respect all voices
- Empower with accountability
Because You Matter
We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.
We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
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