Field Service Manager

Our multi‑award winning facilities management client is looking to grow its senior management team. We are seeking a Field Service Manager to lead a team of engineers working on automatic and industrial doors across Birmingham and the Midlands.

Responsibilities

• Lead and supervise a team of door engineers, providing day‑to‑day support, guidance, and development.
• Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors.
• Provide technical support for complex faults, installations, or major incidents.
• Coordinate engineer workloads, call‑out rotas, and labour utilisation.
• Monitor KPIs, service levels, and ensure high standards of customer service.
• Ensure accurate recording of service reports, timesheets, and job completion data.
• Manage holiday planning, absence cover, and conduct performance reviews.
• Investigate and report accidents, near‑misses, and disciplinary issues following company policy.
• Support training and development to keep engineers up to date with technical and industry standards.
• Monitor parts and material usage, reporting any budget variances.

Requirements

• Proven experience managing or supervising a team of engineers in the door industry.
• Strong technical knowledge of automatic and industrial doors (installation, maintenance, fault‑finding).
• Experience delivering PPM schedules and reactive maintenance programmes.
• Excellent leadership, communication, and organisational skills.
• Strong problem‑solving and technical support capabilities.
• Competent IT skills for reporting and service documentation.

Benefits

• Basic salary – £55,000.
• Company van.
• Annual performance‑related bonus.
• Private healthcare, including dental (family members also).
• Door‑to‑door payments.
• 25 days holiday + statutory.
• Market‑leading training.

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