As a Payroll Manager, you will be a key member of our Management team, leading our payroll service delivery function to ensure accurate, timely and fully compliant payroll services for a broad and diverse client portfolio. You will play a central role in driving quality, enhancing efficiency, and shaping the future of our payroll offering.
Your responsibilities
- Lead, coach, and develop the payroll team, including performance management and mentoring to support continuous growth
- Build a high‑performance culture focused on quality, accountability, and professional excellence
- Stay up to date with payroll and taxation legislation and emerging industry trends to ensure best‑in‑class service delivery
- Contribute to strategic growth opportunities with both new and existing clients, helping shape the evolving direction of our payroll service
- Identify opportunities to improve accuracy, efficiency, and workflow within the payroll delivery process
- Conduct regular quality reviews to ensure governance standards are consistently met and exceeded
- Build and maintain strong client relationships, offering proactive insights and leading regular service meetings to collaborate, resolve issues, and celebrate success
Skills & Experience
- Proven track record of managing and developing teams
- Strong subject matter expertise in UK payroll legislation and compliance
- Excellent communication skills, with the ability to build and maintain strong relationships with clients and key stakeholders at all levels
- Confident in overseeing team workflow to ensure strict deadlines are met
- Skilled in supporting effective dispute resolution
- Highly organised, with excellent attention to detail
- CIPP qualification (or working towards) desirable but not essential
- A leader of your work and your professional learning
- Relevant experience in this or a similar role is preferred
- Previous experience of working with IRIS Payroll Professional/Pay Circle payroll software would be advantageous, although not essential
What you can expect
As well as working with a great team of colleagues and enjoying the balance of hybrid and flexible working, we offer a range of benefits to make your time at JC even more fulfilling. We also actively encourage applications from anyone who has had an extended time away from paid employment.
At Johnston Carmichael we are committed to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. We also welcome applications from individuals who have had time away from paid employment.
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