The Role
Reporting into the Head of People Hub & ER, you'll lead the day-to-day operations of the HR shared services function, ensuring a high-quality, efficient and employee-focused service across the full employee lifecycle.
Key responsibilities include:
- Leading and managing the People Hub / HR Operations team
- Overseeing delivery of core HR services including onboarding, offboarding, data and benefits administration
- Managing workflow, capacity and SLAs to maintain service excellence
- Acting as an escalation point for complex issues, driving root cause analysis and solutions
- Coaching and developing the team to build a high-performance culture
- Driving continuous improvement, process optimisation and use of HR systems/technology
- Partnering with ER, Payroll and People Partners to ensure seamless delivery
- Ensuring strong governance, compliance and data integrity
About You
- Proven experience leading HR operations or shared services team
- Strong knowledge of the employee lifecycle and UK employment law
- Experience managing SLAs, workflows and service deliveryA confident leader with a passion for developing and coaching teams
- Highly organised, able to manage multiple priorities in a fast-paced environment
- Strong stakeholder management and communication skills
What's on Offer
- Salary up to £55,000
- Hybrid working (2-3 days onsite in Cirencester)
- Opportunity to lead and shape a key HR function
- Collaborative and forward-thinking People team
Additional Information
Applicants must have the right to work in the UK. We aim to respond to every application; however, due to the volume of interest, it is not always possible to provide detailed individual feedback.
Successful candidates may receive an email requesting further information or inviting them to book an initial screening call.
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