Overview
Job Title: Senior Broker Support Technician
Location: London/Hybrid (Typically 2/3 days in the office)Type: Full time – Permanent
At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We offer an innovative environment with opportunities for growth across the wider group, and we encourage you to make your role your own. Our offices are lively and exciting, but we understand that life needs flexibility, and we offer a genuinely flexible approach to working.
What We Can Offer
We offer an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events, and more. You will have access to wellbeing programs and discounts across many big-name businesses, including supermarkets, gym memberships, restaurants, and healthcare cash plans.
Further Perks Of Working With Us (Fixed Benefits)
- Employer pension contribution of 10% (employee contributes 5%).
- Good work life balance – flexibility to suit you.
- Competitive salary.
- Life Assurance at 4x of base salary.
- Group Income Protection.
- Generous Annual Leave entitlement.
- Private Medical Insurance.
- Group annual bonus scheme.
Purpose Of The Role
To provide general broker back up support and liaise with markets and clients as a key member of the International Property team.
Key Role Accountabilities
- Understand the London Insurance Market and International Insurance Markets.
- Produce MRCs / endorsements and assist with wordings.
- Work on both Open Market and Lineslip placements.
- Facilitate processing of tax calculations and debit notes.
- Create placement schematics, premium calculations – excellent Excel skills.
- Use PPL or Whitespace to obtain market agreement of slips and endorsements.
- Respond to Xchanging queries.
- Ensure all placing, contract and closing documentation satisfies the client requirements and complies with internal procedures.
- Be an effective team member and collaborate well with peers in the London office.
- Use the data and analytics produced within the International Property team to monitor KPIs.
- Escalate any potential E&Os to line management and the Legal & Compliance team at the earliest opportunity.
- Contribute to retention of clients through planned and coordinated account renewal.
- Support the identification and development of opportunities for account growth.
- Ensure agreed payment terms and payment warranties are met through credit control.
- Work with broker producers to educate clients and manage client expectations through market, insurance, and sector briefings.
- Assist and develop less experienced members of the team.
- Coordinate and manage client and placement records.
Qualifications & Experience
- A minimum of 5 years relevant Insurance experience required.
Person Specification
- Proficiency in MS Outlook, Word, and Excel.
- Organised and reliable.
- Collaborative team working approach.
- Ability to work with a range of employees at different organisational levels.
- Accurate and attentive to detail.
- Good written and verbal communication skills.
- Good numeracy skills and ability to work with data.
- Ability to work towards and meet deadlines.
- Ability to multitask and prioritise own workload.
Think you don’t meet every requirement?
We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.
Interview Process
At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:
- Submit your application with your CV, emphasising your skills and experience related to the job.
- Our Talent Acquisition team will then arrange a call to tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
- If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via Teams or in person.
- Depending on the role, you may be invited to attend a second stage interview with further team members.
We always aim to move quickly in presenting an offer or providing feedback, regardless of outcome.
# Note: If your application is successful, we will conduct relevant employment checks prior to commence. These will include verification of recent employment, address, credit history, and a standard criminal record check.
Note To Recruiters And Employment Agencies
We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.
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