What you become part of:
Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here. The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.
This role will manage identified projects. You will work across site / EQS functions to ensure project deliverables fall within the applicable scope. Coordinating with other departments to embed new ways of working into the organisation, improve efficiency and customer service enabling us to deliver our priorities more effectively.
What to expect:
- Responsible for the delivery of process innovation and continuous improvement initiatives across multi work streams
- Identifying and delivering service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
- Working with key business stakeholders, to build a continuous improvement environment to support an ongoing programme of change ensuring the customer needs are at the forefront of any changes.
- Supporting the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and better ways of working driving improved SLA’s
- Understanding trends and process variations as part of establishing a continuous improvement monitoring system
- Assisting in the development and implementation of a ‘best-in-class’ continuous customer centric strategy
- Working with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
Experience preferred:
- Minimum of 2 years’ experience working in a Continuous Improvement (CI) environment
- Experience within FMCG is desirable but not essential
- Clear, confident communicator with the ability to influence and engage stakeholders
- Strong planning and organisational skills, with the ability to prioritise effectively
- Self‑motivated and able to work on own initiativeResults‑driven mindset with a strong focus on delivery
- Strong analytical capability with a creative approach to problem‑solving
- Proven ability to build trust and credibility and foster respectful relationships across EQS
- Positive, proactive attitude and a collaborative approach
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