Business Support Manager

We’re Hiring! Business Support Manager – Retail (Multi-Site)

Covering Liverpool, North Wales & Cheshire
Field-based across our Claire House shop network
Full-time | Permanent
Salary: £32,500 per annum

Are you an organised, people-focused retail professional who excels at supporting teams to perform at their best? Do you enjoy working across multiple locations, spotting opportunities and helping turn strategy into action? Claire House is looking for a proactive Business Support Manager to play a key role in the success of our charity retail operation.

Claire House Children’s Hospice is much more than a name on the high street - it’s a lifeline for families across our region. Our shops are essential to generating income and strengthening our presence in local communities. We’re now looking for an experienced retail professional to support our shop network across Liverpool, North Wales and Cheshire, working closely with our Business Development Manager to deliver real, measurable impact.

What you’ll do:

As our Business Support Manager, reporting into the Business Development Manager, you will:

• Provide hands‑on operational and performance support across a portfolio of Claire House shops
• Work closely with the Business Development Manager to implement retail strategies and improvement plans
• Support shop managers and teams to maximise sales, profitability and standards
• Help identify opportunities for growth, efficiency and innovation across the shop network
• Contribute to delivering a consistently excellent customer experience
• Support compliance with legal requirements, health & safety, and operational procedures
• Act as a dependable link between shop teams and the wider retail management function

Who we’re looking for:

You’re a collaborative and adaptable retail professional who enjoys enabling others to succeed. You bring experience from a multi-site retail environment - whether commercial or charity retail - and thrive in a role that balances structure with variety. You’ll have:

• Strong organisational and problem‑solving skills
• Confidence supporting and coaching managers and teams
• A good understanding of retail operations and performance drivers
• A commercial mindset aligned with community-focused values
• Flexibility to travel regularly across Liverpool, North Wales and Cheshire

What you’ll get:

• A competitive salary of £32,500 per annum
• The opportunity to make a meaningful difference to children and families
• A supportive, values-led team culture
• Ongoing learning and development opportunities
• A varied, rewarding role supporting retail success on the ground

Apply now

Help support a retail operation that truly changes lives.

Claire House – More than just a shop. A lifeline.

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form here.

Completed applications should be emailed to jobs@clairehouse.org.uk.

Only shortlisted candidates will be contacted for interviews.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

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