Position Title: HR Customer Support Consultant - Contact Centre
Duration: 12 Month Contract
Location: Whitley - Coventry
Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.
The Opportunity
- This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week.
- The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers.
- This employee focused role sits in the Contact Centre within HR Direct.
- The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
- The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees.
- The role is also responsible for the pulling of the absence report and management.
Knowledge, Skills and Experience
Essential
- Previous experience of working in an HR employee advisory role
- Degree qualified or equivalent experience preferred
- Excellent communication skills - both spoken and written
- Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
- Good understanding of UK employment law
- IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel
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