Compliance Administrator
Based in Leatherhead – Permanent – Office based – £26,227.50
The Customer Service Coordinator is responsible for providing administrative support and clerical services in order to ensure effective and efficient administrative operations. Providing residents with information and support at all stages of service and maintenance works.
Role Specification
- Allocate and monitor resources and ensure PDA usage
- Ensure achievement of client specific targets
- Provide an effective interface with customers
- Provide residents with information and support at all stages of service, repairs or install works.
- Maintain a central filing system as directed by the Customer Service Manager
- Liaise with clients and residents
- Collate all necessary paperwork and issue copies as appropriate
- Manage contract specific KPI demands
- Update client specific IT systems if required
- Maintain administration processes and procedures
- Liaise daily with Field Operation Technicians and Field Operation Managers, where required, to ensure individual needs and requests are dealt with.
- Ensure all company procedures, policies and codes of conduct are complied with
- Any other duties as may reasonably be requested by the Customer Service Manager or Head of Group Administration
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