TEC Operations Manager

Technology Enabled Care is an important part of Sandwell’s ambition to help residents live independently, safely and well for longer. This senior role will give you the opportunity to lead the operational delivery and future development of TEC across Adult Social Care and the wider Sandwell Place.

You will act as Sandwell’s professional lead for TEC, bringing together digital care, operational management, service improvement and partnership working. You will help move the service from separate pilots and projects into clear, safe and sustainable day-to-day delivery.

In this role, you will:

• lead the operational delivery of TEC pathways, digital equipment solutions and proactive monitoring models
• manage staff, budgets, contracts, performance information, quality assurance and service governance
• develop and deliver a TEC action plan aligned to Adult Social Care transformation, Better Care Fund priorities and local digital strategies
• work with residents, carers and frontline staff so TEC services are practical, inclusive and shaped around real needs
• build strong working relationships with council, NHS, housing, voluntary sector and technology partners
• prepare reports, business cases and performance updates for senior boards and partnership forums

Essential requirements

You will need to show that you have:

• senior leadership experience in a digital, Technology Enabled Care, social care, health or transformation environment
• experience of managing operational services, including people, budgets, contracts, risks and performance
• a strong understanding of how technology can support prevention, independence, discharge, reablement and community-based care
• confidence in using data, evidence and evaluation to improve services and demonstrate value for money
• the ability to communicate clearly, influence partners and produce high-quality reports and briefings for senior audiences

About the team and the opportunity

You will be part of Adult Social Care, working closely with the Better Care Fund Team and colleagues across the council and partner organisations. The work is varied and visible, with a direct connection to Sandwell’s priorities for prevention, independence, hospital discharge, digital inclusion and better outcomes for residents.

This role will suit someone who enjoys turning strategy into delivery. You will need to be organised, practical and comfortable working across organisational boundaries. You will also need to share Sandwell’s values of working as One Team, being customer-focused, inclusive, ambitious and accountable.

Additional information

The role requires flexible working and travel across Sandwell and the wider West Midlands as needed. The post is subject to the council’s normal recruitment checks.

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