This is a role for people who enjoy leading from the front take responsibility seriously and are motivated to support both their teams and the communities they serve. As a Supervisor for our Civil Enforcement Officer teams you’ll play a key role in ensuring effective parking enforcement operations across London while helping to create safer accessible and well-managed streets.
Every day is varied active and people-focused – combining supervision decision-making and frontline operational work.
What you’ll be doing
- Lead support and motivate a team of Civil Enforcement Officers
- Deliver daily briefings and provide ongoing guidance and coaching
- Act as the first point of contact for escalated issues from colleagues and members of the public
- Monitor performance and track key operational KPIs
- Ensure compliance with health & safety and operational standards
- Maintain a visible supervisory presence across patrol areas in London
- Carry out Civil Enforcement Officer duties when required – issuing Penalty Charge Notices (PCNs) and advising the public on parking regulations
What makes a great Supervisor
- Previous experience in a supervisory or management role
- Confident communicator with a calm professional approach
- Customer-focused with strong problem-solving skills
- Self-motivated and able to work on your own initiative
- Comfortable working outdoors in all weathers
- Organised and confident using Microsoft Office
- Flexible and able to work shifts
Working Hours
- 42.5 hours per week
- 5 days on 2 days off
- Shifts between 7:00am and 11:00pm
What’s in it for you:
- Flexible shift patterns for work–life balance
- Competitive leave and family-friendly benefits
- Full training development and uniform
- Health and well-being support and gym discounts
- Retail travel and leisure perks
- Green travel schemes
- Pension and Death in Service benefit
- Recognition for the important work you doAll offers are subject to DBS clearance.
We are an equal-opportunity employer committed to inclusion and fairness for all
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